Receptionist

WellNow Urgent Care is a leading urgent care provider with over 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, continually expanding its footprint to serve more communities. As part of its commitment to exceptional healthcare and patient satisfaction, WellNow invests deeply in creating a supportive and growth-oriented environment for its colleagues. The organization prides itself on meaningful work opportunities, competitive salaries, and a comprehensive benefits package designed to support the professional and personal development of its team members.

WellNow offers the unique advantage of facility transfers within all the markets it serves, providing employees flexibility and exposure across multiple regions. This networked presence allows colleagues to build a dynamic career path while contributing to a mission focused on high-quality urgent care. The company culture emphasizes professional growth, continuing education, and a healthy work-life balance, all while fostering a welcoming and inclusive environment.

The role at WellNow Urgent Care involves essential front desk responsibilities that are critical in delivering a seamless patient experience. As the first point of contact, this position requires greeting and registering patients, managing phone communications, handling payments, and processing various administrative duties such as printing, scanning, and faxing reports. This role demands strong organizational skills, attention to detail, and the capacity to handle high call volumes efficiently.

Employees start with a competitive salary beginning at $17 per hour, with opportunities for performance-based monthly bonuses. WellNow supports its employees through a robust benefits package including medical benefits with vision coverage, FSA and HSA options, prescription drug coverage, and a 401(k) plan with company matching to enhance financial stability. Additional benefits like parental leave, free urgent care visits for employees and their immediate family, provided scrubs to maintain a professional appearance, and continuous opportunities for training and advancement make WellNow an attractive workplace.

The company encourages a team-oriented approach where exceeding customer service expectations is key. Employees are expected to maintain a high standard of care and service, ensuring patients receive timely, courteous, and professional attention. With minimal travel requirements of up to 25%, this position blends administrative proficiency with a patient-centered focus, integral to WellNow's continued growth and success. Overall, the role offers an excellent career foundation for those interested in the healthcare field and seeking a stable yet dynamic work environment with ample opportunity for growth and development.