Receptionist

Visalia, CA, USA|

Job Overview

Compensation

Hourly

Range $22.25 - $22.50

Benefits

403(b) matching

Medical insurance

Dental Insurance

Vision Insurance

Holiday pay

Life insurance

Vacation pay

sick pay

Job Description

Aria Community Health Center (ACHC) is a distinguished Federally Qualified Health Center and licensed primary care clinic dedicated to enhancing the health and well-being of communities across Fresno, Kings, and Tulare counties. ACHC provides a broad spectrum of medical and dental services, complemented by specialized care in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. The center is committed to delivering accessible, high-quality healthcare to every patient, ensuring that community members receive comprehensive and compassionate care tailored to their individual needs. ACHC's team of dedicated professionals collaborates closely to uphold the center's mission of improving community health outcomes through patient-centered services.

The Receptionist role at ACHC is vital, serving as the essential connection between patients and the diverse clinical and service departments within the center. This position is crucial in facilitating smooth and efficient patient flow and supporting direct patient services by working collaboratively with all clinical service staff. The Receptionist embodies the organization's core values, demonstrating flexibility and a proactive 'can do' attitude to foster a welcoming and trustworthy environment for patients. They perform a wide range of administrative and front-desk duties, including managing communications, directing patient visits, scheduling appointments, and assisting with insurance enrollment and billing queries. The Receptionist is also responsible for maintaining confidentiality and privacy in compliance with HIPAA regulations, demonstrating utmost discretion, diplomacy, and tact during all interactions with patients and staff. This role requires strong organizational skills to maintain orderly waiting areas, files, and front-desk environments, ensuring a professional and comfortable experience for all visitors. Ultimately, the Receptionist is a key ambassador for ACHC, enhancing patient satisfaction and supporting the center’s goal of providing high-quality, accessible healthcare to the region's diverse population.

Job Requirements

Graduation from high school or equivalent
Six months of medical receptionist experience in a comparable healthcare setting
Prior administrative or clerical experience in clinical or community-based setting preferred
Ability to maintain confidentiality under HIPAA
Excellent customer service skills
Strong interpersonal and communication abilities
Flexibility to work in a dynamic environment
Proficiency in English
Spanish bilingual skills preferred
Basic computer skills including data entry and typing proficiency
Ability to work under minimal supervision
Willingness to handle various tasks
Knowledge of basic math
Ability to work with diverse populations

Job Qualifications

Understand the importance of maintaining confidentiality under HIPAA standards
Demonstrate a high degree of diplomacy and tact with excellent customer service and interpersonal communication skills
Exhibit cultural sensitivity and ability to work with diverse populations
Possess intermediate to advanced phone skills for effective patient/client/visitor communication
Demonstrate flexibility to accommodate the changing needs of the department
Have well-developed verbal and written communication skills in English
Spanish bilingual skills preferred
Knowledge of basic math and modern office procedures
Ability to work well under pressure with minimal supervision
Basic to intermediate computer knowledge and skills
Training and/or experience with computer data entry and ability to type a minimum of 45 WPM
Ability to operate a 10 key calculator by touch preferred

Job Duties

Perform day-to-day administrative functions including word processing, copying, scanning, faxing, answering phones, and data entry
Provide information to callers following ACHC’s policies and procedures and transfer calls as needed
Welcome and greet patients, clients, and visitors to the clinic in a helpful and friendly manner
Schedule patient appointments and manage patient flow to the clinic
Screen patients for new addresses, new patient visits, and registration updates, informing them of required visit information
Identify patients without medical coverage and assist with enrollment in Qualified Health Plans such as Medi-Cal and Covered California
Follow up on patient insurance coverage status and communicate updates to the billing department
Adhere to all safety and security policies, maintaining confidentiality of access codes and passwords
Provide excellent customer service with diplomacy and tact, maintaining HIPAA confidentiality and privacy
Maintain organized and neat patient waiting areas, office files, and front desk spaces
Inform patients about outstanding balances and request payment preparation
Call patients daily to confirm next day’s appointments
Verify payment methods and collect data or payments as appropriate
Utilize problem-solving and conflict resolution skills to handle patient complaints and refer issues as needed
Attend scheduled department staff and clinical meetings
Perform other duties as assigned