Receptionist

Waukesha, WI, USA|Onsite

Job Overview

Work Schedule

Flexible

Benefits

Paid Time Off

Employee Discounts

flexible schedule

Training and development opportunities

Supportive team environment

Job Description

Great Clips is a leading hair salon brand known for delivering high-quality and affordable hair care services. Established with a strong commitment to customer satisfaction, Great Clips operates a network of salons dedicated to providing a welcoming and efficient experience for clients. The company follows a team-oriented approach, ensuring that every client feels valued from the moment they check in until the completion of their appointment. With convenient locations and a focus on innovation, such as online check-in and wait time monitoring, Great Clips has become a popular choice for customers seeking reliable and professional hair care services.

Great Clips is currently hiring a receptionist for its busy and vibrant salon located in Brookfield. This position offers an exciting opportunity for individuals who are attending cosmetology or barber school, as it provides valuable hands-on experience in a salon setting. As a receptionist, you will play a crucial role in shaping the customer experience by warmly greeting clients, managing appointment schedules, and facilitating smooth communication between customers and stylists. Your responsibilities will also include processing transactions, handling retail product inquiries, and maintaining the cleanliness of the front desk and lobby areas. This role demands strong interpersonal skills, flexibility in working hours, and the ability to thrive in a fast-paced environment. By joining the Great Clips team, you become part of a supportive culture that values dedication to excellent customer service and fosters professional growth within the beauty industry.

Job Requirements

High school diploma or equivalent
Currently attending cosmetology or barber school preferred
Strong communication skills
Ability to work in a fast-paced environment
Customer service experience preferred
Ability to manage multiple tasks simultaneously
Commitment to work a flexible schedule including peak times

Job Qualifications

Experience in customer service or receptionist role preferred
Basic knowledge of salon operations and retail products
Strong communication and interpersonal skills
Ability to handle multiple tasks simultaneously
Proficiency with point-of-sale systems and appointment scheduling software
High school diploma or equivalent
Ability to work a flexible schedule including weekends and holidays

Job Duties

Warmly greet customers
Communicate and educate the customer on Great Clips processes, Online Check-in and the Wait Time Monitor
Process transactions and issue receipts
General knowledge of retail products and the ability to make recommendations
Manage the flow of customers between check in and the service
Maintain cleanliness and sanitation of the front desk and lobby area
Manage answering phone
Inform customers about services
Update customer records with contact information
Assist stylists in maintaining salon cleanliness and sanitation
Commitment to work a flexible schedule, including peak times
Dedication to great customer service
Ability to work in a fast-paced environment
Ability to efficiently and effectively resolve customer issues