Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts
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Benefits

flexible schedule
employee discount
Training and development opportunities
Positive work environment
team-oriented culture

Job Description

Great Clips is a well-established hair salon brand known for its commitment to providing convenient, affordable, and high-quality hair care services. Operating through a franchise model with numerous salon locations across the United States and Canada, Great Clips has earned a strong reputation for its consistent customer service and community engagement. The brand operates in a fast-paced environment where customer satisfaction, efficiency, and operational excellence are core values.

Carpe Diem Inc. is a franchisee of Great Clips salons, dedicated to maintaining these high standards through a team-oriented approach. Their salons rely on collaborative teamwork starting from the moment a customer checks in until their hair care service is completed, ensuring a seamless and enjoyable experience that encourages repeat visits. Known for embracing innovation, Great Clips salons utilize tools like online check-in systems and wait time monitors to enhance the customer experience, streamline service flow, and reduce wait times.

The Weekend Receptionist role at Carpe Diem Inc. Great Clips is an excellent opportunity for individuals seeking part-time employment with flexible scheduling that fits their lifestyle. The position is ideal for someone who thrives in a vibrant, customer-focused environment and enjoys engaging with people. The primary responsibility of this role is to welcome guests warmly, manage the front desk operations efficiently, and support salon cleanliness and organization.

The receptionist acts as the first point of contact for customers entering the salon, setting the tone for their entire visit. Duties include greeting customers with a friendly and approachable demeanor, assisting with online check-in procedures, and providing information about wait times. Managing phone calls promptly and professionally is also a critical part of the job, ensuring that customer queries and appointment needs are addressed effectively.

In addition to front desk tasks, the receptionist processes transactions and issues receipts, contributing to smooth salon operations. The role requires a general understanding of the retail products offered at Great Clips, enabling the receptionist to make appropriate recommendations that enhance customer satisfaction and sales performance.

Maintaining a clean, sanitary, and welcoming salon environment is essential. The receptionist collaborates with salon stylists and staff to ensure the front desk and lobby areas are tidy and inviting. This teamwork helps in enhancing the overall customer experience and promotes a positive workplace culture.

The position requires availability during key hours, specifically weekdays from 3:00 p.m. to 7:00 p.m., as well as weekend shifts, reflecting the salon's commitment to being open seven days a week to accommodate customer needs.

This part-time job offers a chance to work within a reputable brand known for excellent customer service and community presence. It suits individuals who are dependable, customer service-oriented, capable of multitasking, and comfortable in a fast-paced service industry setting. Joining the Carpe Diem Inc. Great Clips team means contributing to a business that values team spirit, professionalism, and delivering outstanding salon experiences that keep customers coming back.

Job Requirements

  • High school diploma or equivalent
  • Availability to work weekdays from 3:00 p.m. to 7:00 p.m. and weekends
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Dependability and punctuality
  • Basic computer proficiency
  • Customer service experience preferred

Job Qualifications

  • Good communication skills
  • Friendly and approachable demeanor
  • Basic computer skills
  • Ability to multitask efficiently
  • Prior customer service experience preferred
  • Ability to work flexible hours including weekends
  • Knowledge of retail products is a plus
  • High school diploma or equivalent

Job Duties

  • Warmly greet customers
  • Communicate and educate the customer on Great Clips processes, Online Check-in and the Wait Time Monitor
  • Process transactions and issue receipts
  • Have general knowledge of retail products and the ability to make recommendations
  • Manage the flow of customers between check in and service
  • Maintain cleanliness and sanitation of the front desk and lobby area
  • Manage answering phone
  • Inform customers about services
  • Update customer records with contact information
  • Assist stylists in maintaining salon cleanliness and sanitation
  • Commit to work a flexible schedule including peak times
  • Dedicate to great customer service
  • Work efficiently in a fast-paced environment
  • Resolve customer issues effectively

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