Receptionist

Hampstead Hospital Residential Treatment Facility (HHRTF) is a well-established healthcare institution committed to providing excellent medical and residential treatment services. As part of the Dartmouth Health system, HHRTF maintains a strong focus on patient safety, community-oriented care, and adherence to a trauma-informed and culturally competent approach. Dartmouth Health is known for fostering an inclusive workplace culture and promoting professional growth for all employees. The hospital prides itself on its broad spectrum of services, strong teamwork, and dedication to quality improvement initiatives, making it a desirable workplace for individuals seeking to contribute to meaningful healthcare outcomes.

This part-time Receptionist position at HHRTF offers 20 hours per week, primarily scheduled for every weekend from 12:30 pm to 11:00 pm. The hourly pay range is $17.00 to $26.35, reflecting the importance of the role in ensuring smooth communication within the hospital and providing excellent customer service to visitors and staff alike. The role involves managing the reception area, operating the switchboard, and performing various administrative tasks including maintaining visitor logs, distributing meal tickets, and handling mail. Receptionists play a crucial role in setting a welcoming atmosphere for patients, families, and hospital personnel, thereby supporting the hospital's overall mission of patient safety and care quality.

The Receptionist’s key responsibilities include overseeing the reception area to ensure proper switchboard coverage, welcoming and assisting visitors, directing calls efficiently and respectfully, responding appropriately to emergency situations such as fire alarms or power failures, and maintaining accurate records such as admission data and doctors’ schedules. Additionally, the role requires promoting the hospital’s culture of patient safety within a non-punitive environment, reporting medical errors, and participating actively in hospital safety training and performance improvement activities. This multifaceted position demands a candidate who is friendly, courteous, adept at multitasking, and capable of handling a busy environment with professionalism and patience.

Candidates should have at least one year of clerical or receptionist experience, with a minimum of six months specifically operating a switchboard. Preferred qualifications include strong telephone skills, excellent communication abilities, familiarity with hospital staff and departments, and the aptitude to work independently while contributing effectively to team efforts. A typing ability and some computer knowledge are helpful for handling administrative duties. The position aligns with New Hampshire’s System of Care, emphasizing family-driven, youth-guided, community-oriented, trauma-informed, and culturally competent services. This role provides an excellent opportunity to join a dedicated healthcare team while developing skills essential for a successful career in hospital administration and patient service roles. Join Dartmouth Health and be part of a respected institution offering comprehensive benefits including medical, dental, vision, life insurance, disability coverage, paid time off, and retirement plans.