Receptionist

RML Specialty Hospital is a renowned healthcare institution dedicated to providing specialized medical services with a focus on patient care and excellence. As an established provider in the healthcare sector, RML Specialty Hospital prides itself on its commitment to patient safety, quality service, and community health. With a strong reputation for compassionate care, the hospital integrates advanced medical technologies and skilled professionals to ensure optimal patient outcomes. The hospital environment fosters a culture of respect, integrity, accountability, and teamwork, which is reflected in its core values known as STAIRS (Service, Teamwork, Accountability, Integrity, Respect, and Stewardship).

The role of Receptionist at RML Specialty Hospital is a vital part-time position offering 40 hours per pay period with shifts from 6:30 am to 2:00 pm and 1:00 pm to 9:00 pm, including rotating weekends and holidays. This role is classified as a 0.5 Full-Time Equivalent (FTE), making it suitable for professionals seeking flexible schedules with benefit eligibility. Compensation is determined based on job-specific requirements, individual experience, internal pay equity, and organizational budget considerations aligned with the hospital's compensation philosophy. Employees in this position may also be eligible for a discretionary annual incentive program that reflects both individual performance and the organization's success.

In this role, the receptionist will report directly to the Director of Ancillary Services. The incumbent will be responsible for answering, screening, and directing all incoming calls, greeting and registering visitors, and providing secretarial support to multiple departments. The receptionist plays an essential part in monitoring the fire alarm system and making announcements of emergency codes, thereby contributing to the hospital's safety protocols. This position requires maintaining confidentiality of patient, personnel, and hospital proprietary information at all times while supporting hospital and departmental policies.

Receptionists at RML Specialty Hospital are ambassadors of the hospital’s mission and vision, exemplifying the principles of the Language of Caring in all interactions with patients, families, and colleagues. The role requires managing multiple telephone lines professionally and ensuring visitors are properly registered, monitored, and directed. Supporting infection control by educating visitors about the use of personal protective equipment (PPE) when necessary is also a critical responsibility. In addition, receptionists assist other departments by facilitating patient admissions, room transfers, and discharges, as well as the processing and distribution of mail, vending refunds, and other clerical duties.

This position involves significant multitasking such as handling multiple incoming lines, maintaining census reports of in-house patients, ensuring adequate visitor management, and inventory control of office supplies. Proficiency in PC-based word processing, spreadsheet, and presentation programs are important, alongside the ability to prepare accurate reports and tracking systems. The role demands excellent communication skills to interact professionally with visitors, patients, and other hospital staff.

RML Specialty Hospital offers an excellent benefits package that supports the health, wealth, and well-being of its employees. Benefits include medical, dental, vision coverage, flexible spending accounts, a health savings account, 401(k) retirement plans with a 6% company match, tuition reimbursement, employee assistance programs, disability insurance, life and accidental death insurance, free parking, banking alternatives, referral rewards, and access to an employee fitness room. RML Specialty Hospital is committed to creating a supportive workplace where employees can thrive while delivering exceptional service to its patients and community.