Job Overview
Compensation
Hourly
Range $12.50 - $16.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Job Description
White Acres Wellness and Rehab is a well-established healthcare facility dedicated to providing exceptional rehabilitation and wellness services to its residents. With a commitment to quality care and customer satisfaction, White Acres Wellness and Rehab fosters a compassionate and supportive environment where residents can feel comfortable and well cared for. The facility is known for its comprehensive approach to rehabilitation, combining medical expertise with personalized care plans to enhance the well-being and quality of life of each individual. Employing a diverse team of professionals, the organization emphasizes teamwork, respect, and continuous improvement to meet the evolving needs of its community. This employer proudly upholds equal opportunity principles, ensuring a work environment free from discrimination and harassment, and valuing diversity among its staff and residents.
The Receptionist role at White Acres Wellness and Rehab is a pivotal position that serves as the first point of contact for residents, their families, and visitors. This role requires the individual to interpret company policies and employment law, support talent development, and maintain excellent coordination between departments. The Receptionist will be responsible for meeting and greeting new residents, explaining facility services, resolving customer inquiries, and acting as a liaison to ensure smooth communication across the organization. The ideal candidate will possess strong skills in auditing and compliance, along with proficiency in Microsoft Office applications and fluency in Spanish. Effective communication skills are essential to foster positive relationships with residents, families, staff, and partnering agencies. This position offers an opportunity to contribute significantly to the organization’s mission of providing excellent customer service and ensuring adherence to federal and state regulations. The Receptionist will also assist with administrative duties, coordinate discharge planning, and support quality assurance processes. This full-time role is essential in maintaining operational efficiency and enhancing the overall resident experience at White Acres Wellness and Rehab.
The Receptionist role at White Acres Wellness and Rehab is a pivotal position that serves as the first point of contact for residents, their families, and visitors. This role requires the individual to interpret company policies and employment law, support talent development, and maintain excellent coordination between departments. The Receptionist will be responsible for meeting and greeting new residents, explaining facility services, resolving customer inquiries, and acting as a liaison to ensure smooth communication across the organization. The ideal candidate will possess strong skills in auditing and compliance, along with proficiency in Microsoft Office applications and fluency in Spanish. Effective communication skills are essential to foster positive relationships with residents, families, staff, and partnering agencies. This position offers an opportunity to contribute significantly to the organization’s mission of providing excellent customer service and ensuring adherence to federal and state regulations. The Receptionist will also assist with administrative duties, coordinate discharge planning, and support quality assurance processes. This full-time role is essential in maintaining operational efficiency and enhancing the overall resident experience at White Acres Wellness and Rehab.
Job Requirements
- High school diploma
- proficiency with Microsoft Office including Word, Excel and Outlook
- effective communication skills
- fluency in Spanish
Job Qualifications
- High school diploma
- proficiency with Microsoft Office including Word, Excel and Outlook
- effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, representatives and the community
- fluency in Spanish
Job Duties
- Meets and greets all new residents to facility
- explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- resolves customer requests, questions and complaints
- provides information to improve customer service
- serves as liaison between residents and other departments
- conducts inquiries on customer satisfaction
- reports information using recommended tools and forms
- identifies, researches and resolves customer concerns
- reports trends to Quality Assurance Committee
- follows up on customer inquiries not immediately resolved
- coordinates discharge planning with resident, family, rehab, nursing, referrals to agencies
- arranges for consults for residents annually or as needed
- serves as role model to foster superb customer service
- assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- completes clerical work for administrative and facility personnel
- opens, delivers, and forwards mail
- transcribes materials
- records appointments and meetings for administrative staff
- files necessary documents
- answers telephone and directs caller to correct station
- refers to nursing home directory to ascertain station number of persons requested
- takes messages for staff members
- answers questions of callers according to nursing home policy
- answers routine correspondence
- alerts specified individuals and agencies in case of emergencies
- assembles material for reports and questionnaires
- announces notifications over public address system
- updates resident directory including resident’s names, room locations, and telephone extensions
- arranges for service of office equipment
- passes out and collects employment applications
- other duties, responsibilities and activities may change or assigned at any time with or without notice
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster


Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily

