Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
401(k)
Paid Time Off
Holiday pay
Job Description
Franklin Street is a family of full-service real estate companies dedicated to providing value-added solutions tailored to meet the evolving needs of clients nationwide. The company operates through a collaborative philosophy by leveraging the combined resources, expertise, and experience from its diverse divisions, including Real Estate, Capital, Insurance, Property Management, and Project Management. This integrated approach allows Franklin Street to offer unmatched value and optimal solutions across various aspects of real estate and related services. With nine offices spread across the country and seven distinct lines of business, Franklin Street fosters a dynamic and inclusive workplace that welcomes both seasoned professionals and individuals beginning their career journey. The company prides itself on an award-winning culture centered around growth, community involvement, and professional excellence. For more information about Franklin Street and their engaging work environment, interested candidates can visit www.FranklinSt.com.
The Receptionist position at Franklin Street, located in Atlanta, GA, is a critical front-line role responsible for representing the company to clients, visitors, and employees. Serving as the first point of contact, the receptionist creates a welcoming, professional, and positive atmosphere that sets the tone for everyone who interacts with the organization. The ideal candidate for this role must possess strong written and verbal communication skills and demonstrate organizational prowess combined with a proactive and detail-oriented approach. Preferred candidates will have at least two years of experience handling multiple phone lines and customer service tasks, with bilingual Spanish skills considered an advantage but not mandatory.
The role involves managing multi-line phone systems efficiently and courteously, addressing inquiries, and directing calls appropriately. Additionally, the receptionist will perform various administrative duties such as filing, mail handling, data entry, and managing office supply inventories to ensure smooth day-to-day operations. Maintaining office cleanliness and hospitality standards is essential, including the upkeep of coffee machines and beverage stations to support a positive environment for employees and guests.
The receptionist will also assist with scheduling appointments and meetings, organizing travel and catering arrangements, providing technical support for office-wide meetings and training sessions, and supporting the operations manager and senior executives with administrative tasks. Other responsibilities include coordinating parking validations, submitting and tracking maintenance requests, and participating in company events and philanthropic activities.
Franklin Street offers competitive salaries and a comprehensive benefits package, featuring medical benefits with additional discounts, dental and vision coverage, disability and life insurance, 401(k), paid time off, and holiday pay. The company emphasizes a collegial team environment and community involvement, making it an ideal workplace for individuals seeking career growth in a respected and innovative real estate services firm. Candidates hired for this position must successfully complete pre-employment drug screening and background checks. Franklin Street values diversity and is proud to be an Equal Opportunity Employer, welcoming applicants regardless of race, religion, gender identity, veteran status, disability, or any other protected classification under the law.
The Receptionist position at Franklin Street, located in Atlanta, GA, is a critical front-line role responsible for representing the company to clients, visitors, and employees. Serving as the first point of contact, the receptionist creates a welcoming, professional, and positive atmosphere that sets the tone for everyone who interacts with the organization. The ideal candidate for this role must possess strong written and verbal communication skills and demonstrate organizational prowess combined with a proactive and detail-oriented approach. Preferred candidates will have at least two years of experience handling multiple phone lines and customer service tasks, with bilingual Spanish skills considered an advantage but not mandatory.
The role involves managing multi-line phone systems efficiently and courteously, addressing inquiries, and directing calls appropriately. Additionally, the receptionist will perform various administrative duties such as filing, mail handling, data entry, and managing office supply inventories to ensure smooth day-to-day operations. Maintaining office cleanliness and hospitality standards is essential, including the upkeep of coffee machines and beverage stations to support a positive environment for employees and guests.
The receptionist will also assist with scheduling appointments and meetings, organizing travel and catering arrangements, providing technical support for office-wide meetings and training sessions, and supporting the operations manager and senior executives with administrative tasks. Other responsibilities include coordinating parking validations, submitting and tracking maintenance requests, and participating in company events and philanthropic activities.
Franklin Street offers competitive salaries and a comprehensive benefits package, featuring medical benefits with additional discounts, dental and vision coverage, disability and life insurance, 401(k), paid time off, and holiday pay. The company emphasizes a collegial team environment and community involvement, making it an ideal workplace for individuals seeking career growth in a respected and innovative real estate services firm. Candidates hired for this position must successfully complete pre-employment drug screening and background checks. Franklin Street values diversity and is proud to be an Equal Opportunity Employer, welcoming applicants regardless of race, religion, gender identity, veteran status, disability, or any other protected classification under the law.
Job Requirements
- At least two years of switchboard experience and experience with multiple phone lines
- at least two years of customer service experience
- ability to represent the company professionally in front of guests with hospitality and customer service
- must be dependable and maintain a professional appearance and demeanor at all times with no visible tattoos or piercings
- strong written and verbal communication skills in person and over the phone
- fluency in English
- neat, organized, and able to multitask
- exemplary interpersonal skills and service orientation
- ability to follow documented procedures and standards
- proficiency with computer skills including MS Office applications and database software
- ability to type accurately at 55-60 wpm or higher
Job Qualifications
- Two years of customer service experience
- two years of switchboard experience with multiple phone lines
- strong interpersonal and communication skills
- proficiency in MS Office applications including SharePoint, Excel, Word, Outlook, PowerPoint, and Publisher
- ability to type 55-60 words per minute accurately
- ability to follow documented procedures and standards
- organized and able to multitask in a fast-paced environment
- ability to interact effectively at all organizational levels
Job Duties
- Answers multiple-line phones in a professional and efficient manner
- responds to customer questions and complaints or routes to appropriate party
- represents the company to guests and clients by welcoming visitors and handling inquiries
- performs general clerical duties such as filing and managing mail
- manages incoming and outgoing mail and shipping
- performs general computer duties including data entry and managing websites
- maintains office supply inventory including ordering and reconciling billing
- ensures coffee machines and beverage stations are well-maintained and stocked
- provides technical support for office meetings and trainings
- assists with booking travel for guests
- arranges catering or food delivery for meetings
- provides administrative support to the operations manager and senior executives
- assists with new hire processes
- maintains cleanliness and organization of office common areas
- performs light clean-up and maintenance duties
- submits and monitors maintenance requests
- coordinates parking validation procurement and distribution
- provides additional phone coverage when necessary
- schedules appointments and assists with travel arrangements for business partners
- manages conference room schedules and supports company meetings and trainings
- schedules office meetings and trainings
- performs other duties as assigned
- assists in planning and execution of welfare events and philanthropic activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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