Receptionist

Aria Community Health Center (ACHC) is a dedicated Federally Qualified Health Center and licensed primary care clinic serving Fresno, Kings, and Tulare counties. ACHC is committed to enhancing the health and well-being of the community through comprehensive medical and dental services. It provides specialized care in areas such as Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry, offering accessible healthcare to diverse populations within these counties. The center is known for its patient-focused approach, emphasizing quality care, respect, compassion, and cultural sensitivity, ensuring every patient is treated with dignity and professionalism. The team at ACHC works collaboratively to respond to the evolving healthcare needs of the community by delivering effective, patient-centered services in a supportive and caring environment.

The Receptionist position at ACHC is a vital role acting as the initial point of contact between patients and the healthcare team. This role bridges administrative tasks with frontline patient interaction, making it essential for maintaining smooth clinic operations and fostering positive patient experiences. The receptionist is responsible for providing excellent customer service, managing patient flow, handling communications, and supporting clinical staff efficiently. This position demands flexibility, strong communication skills, and an unwavering commitment to confidentiality and HIPAA compliance to safeguard patient information.

In this role, the receptionist performs various administrative duties including word processing, data entry, phone management, and general office tasks. They greet and assist patients and visitors warmly, schedule appointments, update patient information, assist with insurance enrollment, and confirm coverage. The role requires close collaboration with internal departments and external agencies to ensure all patient needs are met, with particular attention given to those without medical coverage by offering enrollment assistance for programs such as Medi-Cal and Covered California.

The receptionist must maintain a professional, organized front-desk area and handle patient payment balances courteously, while also resolving conflicts and referring complex issues to appropriate personnel. This position demands cultural sensitivity and the ability to work effectively with a diverse patient population, including bilingual communication skills in Spanish and English, which is highly preferred. The receptionist plays a key role in upholding the center's core values of compassion, respect, and collaboration, supporting ACHC’s mission of providing accessible, high-quality care to all community members. This job is suited for individuals who are customer-oriented, detail-focused, and capable of multitasking under pressure while maintaining a positive and helpful attitude.