Receptionist

Evansville, IN, USA|

Job Overview

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

Retirement Plan

employee recognition programs

Job Description

Great Clips is a leading hair salon brand known for delivering quality hair care services in a welcoming and customer-centric environment. As a franchise-based company with thousands of salons across North America, Great Clips prides itself on its team approach to providing a seamless and enjoyable experience for every customer. The company emphasizes innovation in customer service, including features like Online Check-in and a Wait Time Monitor, designed to make salon visits more convenient and efficient.

The role of a Receptionist at Great Clips is pivotal in ensuring that customers receive excellent service from the moment they walk into the salon until the completion of their appointment. This position requires a warm and friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. Receptionists are responsible for managing customer check-ins, educating customers about salon processes, handling transactions, and maintaining the cleanliness and organization of the front desk and lobby areas.

In this full-time position, the receptionist acts as the face of the salon, embodying Great Clips' commitment to customer satisfaction and brand excellence. The role also involves assisting stylists by maintaining general salon sanitation, updating customer records, and effectively resolving any customer concerns. Candidates must be flexible with their scheduling, able to work during peak hours, and dedicated to upholding Great Clips’ high standards of service.

This opportunity is perfect for individuals who love engaging with people, thrive in dynamic environments, and are passionate about contributing to a positive client experience. Working at Great Clips also means being part of a trusted and growing brand with a supportive team culture, offering a rewarding career path in the beauty and service industry.

Job Requirements

High school diploma or equivalent
Customer service experience preferred
Ability to communicate clearly and warmly
Basic transaction processing skills
Ability to maintain cleanliness standards
Willingness to work flexible hours including peak times
Ability to handle multiple tasks in a fast-paced environment
Commitment to excellent customer service

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Basic computer skills for managing check-in systems
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Knowledge of retail products is a plus
Positive attitude and team-oriented mindset
Ability to work flexible hours including evenings and weekends

Job Duties

Warmly greet customers
Communicate and educate customers on Great Clips processes, Online Check-in and the Wait Time Monitor
Process transactions and issue receipts
Provide general knowledge of retail products and make recommendations
Manage the flow of customers between check-in and service
Maintain cleanliness and sanitation of the front desk and lobby area
Manage answering phone calls
Inform customers about services
Update customer records with contact information
Assist stylists in maintaining salon cleanliness and sanitation
Commit to working a flexible schedule, including peak times
Dedicate to great customer service
Work efficiently and effectively resolve customer issues
Adapt to a fast-paced environment