Job Overview
Work Schedule
Flexible
Benefits
Flexible work culture
Collaborative environment
Career growth opportunities
Community involvement
Reasonable accommodations for disabilities
Access to senior leaders
Job stability
Job Description
Northern Trust is a globally recognized financial institution and a Fortune 500 company with a history spanning over 130 years, having been founded in 1889. The company is renowned for its innovative financial services and unwavering commitment to service, expertise, and integrity. With more than 22,000 partners, Northern Trust serves some of the world's most successful individuals, families, and institutions by leveraging leading technology and providing exceptional client service. The organization’s dedication to stability and financial strength enables it to continuously explore new ideas and maintain its position as a trusted advisor in the financial sector.
This role is centered on providing essential administrative and customer service support within the company. It involves serving as the first point of contact for clients and partners, managing multi-line call systems, and ensuring smooth communication and logistical coordination in the office. The position requires answering all incoming calls, responding to client inquiries regarding products and services, and directing calls or visitors to the appropriate persons. Further responsibilities include maintaining logs of partner whereabouts, scheduling conference rooms, providing relief coverage for other areas as needed, and training new or cross-trained employees. The role also encompasses additional clerical duties specific to the business area, such as light typing, mailing tasks, and accessing computer systems to relay messages or gather information.
This is a full-time, in-office role requiring on-site presence for the effective performance of duties. The environment emphasizes a collaborative and flexible culture encouraging movement and growth within the organization. Senior leaders are accessible, and the company promotes community involvement and greater purpose in the workplace. Northern Trust values inclusivity and offers reasonable accommodations to individuals with disabilities, fostering an environment where different working needs and flexibility are respected and supported. This position offers a unique opportunity to join a highly regarded and sustainable company poised for continued success and innovation in financial services.
This role is centered on providing essential administrative and customer service support within the company. It involves serving as the first point of contact for clients and partners, managing multi-line call systems, and ensuring smooth communication and logistical coordination in the office. The position requires answering all incoming calls, responding to client inquiries regarding products and services, and directing calls or visitors to the appropriate persons. Further responsibilities include maintaining logs of partner whereabouts, scheduling conference rooms, providing relief coverage for other areas as needed, and training new or cross-trained employees. The role also encompasses additional clerical duties specific to the business area, such as light typing, mailing tasks, and accessing computer systems to relay messages or gather information.
This is a full-time, in-office role requiring on-site presence for the effective performance of duties. The environment emphasizes a collaborative and flexible culture encouraging movement and growth within the organization. Senior leaders are accessible, and the company promotes community involvement and greater purpose in the workplace. Northern Trust values inclusivity and offers reasonable accommodations to individuals with disabilities, fostering an environment where different working needs and flexibility are respected and supported. This position offers a unique opportunity to join a highly regarded and sustainable company poised for continued success and innovation in financial services.
Job Requirements
- Previous office experience required
- ability to operate a switchboard or multi-line call director
- ability to operate office equipment such as a personal computer
- must be able to work onsite in an office-based position
Job Qualifications
- Ability to operate a switchboard or multi-line call director usually acquired through previous office training
- ability to operate office equipment such as a personal computer is necessary to relay messages and perform other duties
- previous office experience
Job Duties
- Answers all incoming calls, takes messages, answers questions, or directs call to appropriate person
- operates a multi-line call director
- greets clients and partners conducting business with their assigned area and directs them to the appropriate person
- interacts continuously with all clients
- answers questions related to the products and services of the functional area
- maintains a log of the whereabouts of partners (e.g. vacation, meeting, lunch, etc.)
- schedules conference room and maintains daily logs
- provides relief coverage to other areas as the manager directs
- trains new employees and/or cross trains current employees on specific duties relating to the individual business area
- performs other duties specific to the individual business area, i.e., addressing and stuffing envelopes for mailings, light typing, accessing information on the PC
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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