Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Safe working environment
Job Description
CNC EX, LLC dba Exotic Cars of the Carolinas is a distinguished automobile dealership located in Greensboro, North Carolina. As a part of the renowned Hendrick Automotive Group, this dealership specializes in offering a premium selection of exotic and luxury vehicles to customers. Known for its commitment to superior customer service and quality, Exotic Cars of the Carolinas prides itself on providing a refined and welcoming environment for automotive enthusiasts and buyers alike. This dealership is situated at 5603 Roanne Way, Greensboro, serving the local and regional market with an impressive inventory and expert staff. The dealership emphasizes a culture rooted in core values such as integrity, teamwork, servant leadership, and a passion for winning, all aimed at delivering an outstanding customer experience.
The role of the Customer Service Representative at CNC EX, LLC dba Exotic Cars of the Carolinas is crucial to maintaining the dealership's reputation for excellence. This position is responsible for managing incoming communications and ensuring visitors are greeted warmly and directed appropriately within the showroom or service areas. Though this role does not involve supervisory responsibilities, it plays an integral part in supporting daily operations by providing organized, professional, and courteous assistance to both customers and internal teams. Duties include answering and directing incoming phone calls, taking accurate messages, guiding customers to appropriate personnel or departments, and upholding customer service index (CSI) standards set by the company. The representative is also responsible for maintaining a clean, organized, and safe workplace, participating in necessary training initiatives, and accurately recording work hours using the company's timekeeping system.
This full-time position demands regular and predictable attendance, with potential shifts that may include evenings, weekends, and holidays. The job requires proficiency in basic computer skills, including familiarity with Microsoft Office and timekeeping software, as well as strong organizational and interpersonal skills. Effective communication is essential for this role, as is the ability to follow instructions and interact effectively with customers and company personnel. Physical requirements are minimal, typically involving sitting and using hands to handle clerical tasks, but employees must be capable of clear verbal communication.
The position embodies and promotes the dealership's core values: servant leadership, teamwork through trust and respect, integrity, a strong commitment to customer enthusiasm, passion for winning, accountability across all levels, and dedication to continuous improvement. These values shape the daily interactions and responsibilities of the employee, contributing directly to the high standards and success of Exotic Cars of the Carolinas. As an equal opportunity employer, CNC EX, LLC encourages applications from minorities, women, veterans, and individuals with disabilities, fostering a diverse and inclusive workplace environment.
The role of the Customer Service Representative at CNC EX, LLC dba Exotic Cars of the Carolinas is crucial to maintaining the dealership's reputation for excellence. This position is responsible for managing incoming communications and ensuring visitors are greeted warmly and directed appropriately within the showroom or service areas. Though this role does not involve supervisory responsibilities, it plays an integral part in supporting daily operations by providing organized, professional, and courteous assistance to both customers and internal teams. Duties include answering and directing incoming phone calls, taking accurate messages, guiding customers to appropriate personnel or departments, and upholding customer service index (CSI) standards set by the company. The representative is also responsible for maintaining a clean, organized, and safe workplace, participating in necessary training initiatives, and accurately recording work hours using the company's timekeeping system.
This full-time position demands regular and predictable attendance, with potential shifts that may include evenings, weekends, and holidays. The job requires proficiency in basic computer skills, including familiarity with Microsoft Office and timekeeping software, as well as strong organizational and interpersonal skills. Effective communication is essential for this role, as is the ability to follow instructions and interact effectively with customers and company personnel. Physical requirements are minimal, typically involving sitting and using hands to handle clerical tasks, but employees must be capable of clear verbal communication.
The position embodies and promotes the dealership's core values: servant leadership, teamwork through trust and respect, integrity, a strong commitment to customer enthusiasm, passion for winning, accountability across all levels, and dedication to continuous improvement. These values shape the daily interactions and responsibilities of the employee, contributing directly to the high standards and success of Exotic Cars of the Carolinas. As an equal opportunity employer, CNC EX, LLC encourages applications from minorities, women, veterans, and individuals with disabilities, fostering a diverse and inclusive workplace environment.
Job Requirements
- High school diploma or GED
- previous customer service or administrative experience
- basic computer skills
- ability to communicate effectively
- ability to maintain regular attendance
- ability to sit and use hands for clerical tasks
- ability to follow safety and company policies
- availability for evening, weekend and holiday shifts
Job Qualifications
- High school diploma or GED preferred
- previous customer service or administrative experience in a high volume environment desired
- strong organizational skills
- strong interpersonal skills
- basic computer skills including Microsoft Office
- ability to understand and follow instructions
- effective communication skills with customers and company personnel
- ability to read and comprehend instructions, correspondence, and memos
- ability to add, subtract, multiply and divide
- ability to solve practical problems
- commitment to the company’s core values
Job Duties
- Answers incoming calls in a courteous and professional manner
- takes accurate messages
- directs calls to the appropriate department or person
- greets customers as they enter the dealership showroom
- directs customers to the appropriate department or person
- maintains customer service index (CSI) at or above company standards
- maintains an organized, clean and safe work area
- participates in required training
- records all hours worked accurately in company timekeeping system
- follows safety rules and regulations
- demonstrates the company’s core values
- complies with company policies and procedures
- observes all federal, state, local and company safety rules and regulations in the performance of duties
- performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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