Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Volkswagen of Murrieta is a reputable automotive dealership located at 41300 Date St, Murrieta, California. Known for its commitment to customer satisfaction and high-quality service, the dealership specializes in Volkswagen vehicles and offers a comprehensive range of automotive services including sales, maintenance, and parts. As a part of the Hendrick Automotive Group, Volkswagen of Murrieta carries forward the legacy of outstanding automotive retail and service excellence. The dealership maintains a strong focus on delivering memorable experiences for customers through a team-oriented culture and adherence to core company values such as integrity, servant leadership, teamwork through trust and respect, and a commitment to continuous improvement. This commitment has helped the dealership earn a trusted reputation within the Murrieta community and among Volkswagen enthusiasts in the region.
The Receptionist role at Volkswagen of Murrieta plays a pivotal part in shaping customer experience by managing the initial interaction between visitors and the dealership. This position is responsible for answering and directing incoming phone calls in a courteous and professional manner while greeting customers as they enter the lobby, showroom, or service area. The receptionist is a frontline representative who ensures that calls and visitors are guided to the appropriate departments or individuals efficiently, maintaining the flow of communication within the dealership. Although this position has no direct supervisory responsibilities, it requires an individual with strong organizational and interpersonal skills to manage a high volume of customer inquiries and administrative tasks.
The role emphasizes maintaining customer satisfaction indexes (CSI) at or above company standards and fostering a clean, organized, and safe working environment. The receptionist will participate in required training sessions and adhere strictly to company policies, including those related to safety and regulatory compliance. The job demands regular and predictable attendance with shifts that may include evenings, weekends, and some holidays, reflecting the dealership's operational hours. Physical demands include the ability to speak, hear, and sit for prolonged periods, while working primarily at a desk in an office setting.
The ideal candidate will have previous customer service or administrative experience, particularly in high-volume environments, with basic computer proficiency including familiarity with timekeeping systems and Microsoft Office products. Communication skills are critical to effectively interact with customers and staff. The receptionist is expected to embody the company's core values, such as passion for winning, accountability, and commitment to customer enthusiasm. This role offers an hourly base wage of $20.00 and is an equal opportunity employment opportunity encouraging minorities, women, veterans, and individuals with disabilities to apply. Overall, this position is essential in ensuring positive customer interactions and supporting smooth dealership operations through professional front desk management and dedicated service.
The Receptionist role at Volkswagen of Murrieta plays a pivotal part in shaping customer experience by managing the initial interaction between visitors and the dealership. This position is responsible for answering and directing incoming phone calls in a courteous and professional manner while greeting customers as they enter the lobby, showroom, or service area. The receptionist is a frontline representative who ensures that calls and visitors are guided to the appropriate departments or individuals efficiently, maintaining the flow of communication within the dealership. Although this position has no direct supervisory responsibilities, it requires an individual with strong organizational and interpersonal skills to manage a high volume of customer inquiries and administrative tasks.
The role emphasizes maintaining customer satisfaction indexes (CSI) at or above company standards and fostering a clean, organized, and safe working environment. The receptionist will participate in required training sessions and adhere strictly to company policies, including those related to safety and regulatory compliance. The job demands regular and predictable attendance with shifts that may include evenings, weekends, and some holidays, reflecting the dealership's operational hours. Physical demands include the ability to speak, hear, and sit for prolonged periods, while working primarily at a desk in an office setting.
The ideal candidate will have previous customer service or administrative experience, particularly in high-volume environments, with basic computer proficiency including familiarity with timekeeping systems and Microsoft Office products. Communication skills are critical to effectively interact with customers and staff. The receptionist is expected to embody the company's core values, such as passion for winning, accountability, and commitment to customer enthusiasm. This role offers an hourly base wage of $20.00 and is an equal opportunity employment opportunity encouraging minorities, women, veterans, and individuals with disabilities to apply. Overall, this position is essential in ensuring positive customer interactions and supporting smooth dealership operations through professional front desk management and dedicated service.
Job Requirements
- Previous customer service or administrative experience in a high volume environment desired
- Basic computer skills to utilize the timekeeping system
- Basic knowledge of Microsoft Office products
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Regular and predictable attendance
- Ability to speak, hear, and sit for extended periods
- Ability to work scheduled shifts including evenings, weekends and some holidays
Job Qualifications
- GED or high school diploma
- Associate degree preferred
- Bachelor degree preferred
- Previous customer service or administrative experience in a high volume environment
- Strong organizational skills
- Strong interpersonal skills
- Basic computer skills including Microsoft Office proficiency
- Ability to understand and follow instructions
- Effective communication skills with customers and company personnel
- Regular and predictable attendance
Job Duties
- Answers incoming calls in a courteous and professional manner
- Takes accurate messages
- Directs calls to the appropriate department or person
- Greets customers as they enter the dealership showroom
- Directs customers to the appropriate department or person
- Maintains CSI at or above company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows safeguards rules and regulations
- Demonstrates the company’s core values
- Complies with company policies and procedures
- Observes all federal, state, local and company safety rules and regulations
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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