Receptionist

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Training and Development

Employee assistance program

Retirement Plan

Job Description

Independent Adult Day Centers is a respected organization committed to providing exceptional care and support for adults who require assistance during daytime hours. As a dedicated Adult Day Center, the establishment focuses on creating a welcoming, respectful, and supportive environment for its guests and their families. The center prides itself on delivering top-notch customer service, upholding the highest standards of professionalism and compassion, which reflect the organization's culture and mission. Independent Adult Day Centers emphasizes safety, dignity, and individualized attention, ensuring every guest feels valued and accommodated throughout their visit. The center also fosters a collaborative, interdisciplinary team approach among its staff, promoting teamwork and a positive workplace culture.

The role of the Receptionist at Independent Adult Day Centers is vital in maintaining the center’s welcoming atmosphere and operational efficiency. The Receptionist is responsible for managing the reception area and acting as the first point of contact for all guests, visitors, families, and callers. This position supports the center’s leadership by handling various administrative tasks, including filing, scanning, printing, and data entry, specifically relating to guest attendance and inquiries. Additionally, the Receptionist plays a key role in scheduling tours, assessments, and managing transportation schedules, ensuring smooth communication flow within the center. The individual in this role must consistently demonstrate exemplary customer service skills, handle multiple responsibilities with professionalism, and maintain confidentiality in compliance with HIPAA and other regulatory standards.

This full-time position reports directly to the Executive Director and requires the ability to interact effectively with guests and staff alike, ensuring that all interactions contribute to a respectful and safe environment. The Receptionist must remain alert throughout their shift, be capable of crisis intervention when necessary, and participate in regular training to maintain competency. Beyond routine duties, this role includes miscellaneous tasks assigned by leadership, emphasizing flexibility and a team-oriented attitude. The ideal candidate will demonstrate proficiency with computer applications such as Microsoft Word, Excel, and email systems, and embody a calm, positive demeanor even in challenging situations. Independent Adult Day Centers values individuals who are detail-oriented, resourceful, and motivated to support their mission of delivering excellence in adult day care services.

Job Requirements

High school diploma or equivalent
Previous experience in customer service and clerical duties preferred
Proficient computer skills including Microsoft Word, Microsoft Excel and email systems
Positive attitude and ability to work with interdisciplinary teams
Valid driver's license in state of residence
Qualifying criminal background check and driving record check
Ability to demonstrate competence in required training areas
Ability to calmly and repetitively model appropriate behavior in difficult or challenging situations
Ability to research how to do specific tasks assigned if instructions are not provided

Job Qualifications

High school diploma or equivalent
Previous experience in customer service and clerical duties preferred
Proficient computer skills including Microsoft Word, Microsoft Excel and email systems
Positive attitude and ability to work with interdisciplinary teams
Valid driver's license in state of residence
Qualifying criminal background check and driving record check
Ability to demonstrate competence in required training areas
Ability to model appropriate behavior calmly in difficult situations
Ability to research and learn task instructions when not provided

Job Duties

Greet and screen all guests and visitors
Assist guests, families, and visitors with the sign in and sign out process
Assist guests, families, and visitors with the doors as needed
Answer phone calls, respond to general inquiries or transfer calls to appropriate individuals
Use instructions to alter and create schedules for appointments and visits
Assist Executive Administrative Assistant with entering changes in transportation schedules
Enter inquiry calls into Center CRM software
Assist in ensuring guests and families receive needed correspondence
Comply with HIPAA and other state and federal guidelines
Maintain knowledge of ongoing activities, events and outings
Communicate professionally
Execute duties reflecting reasonable safety standards including universal and standard precautions
Remain alert and stay at designated work area during shifts unless permitted otherwise
Participate in required core training and maintain certifications
Provide crisis intervention and access emergency services as needed
Ensure individuals supported are treated with dignity and respect according to Independent Adult Day Centers Human Rights Policy
Complete miscellaneous tasks assigned by leadership or staff
Receive, open, sort mail and prepare outgoing mail with correct labeling and inserts
Print marketing materials and assemble folders for tours and assessments
Perform other job duties as needed