Receptionist

System One is a leading provider of outsourced services and workforce solutions across North America, committed to helping clients operate more efficiently and economically without compromising quality. Operating through its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., System One supports a wide range of industries by delivering tailored workforce and integrated service solutions. Known for its commitment to diversity, equity, and inclusion, System One fosters an inclusive work environment and offers employees a comprehensive benefits package including medical, dental, vision insurance, spending accounts, life insurance, voluntary plans, and a 401(k) plan. System One is an Equal Opportunity Employer and values applicants from all backgrounds, ensuring fair hiring practices that comply with federal, state, and local laws.

We are currently seeking a bilingual (Spanish-speaking) Receptionist to join our team in Milwaukee, Wisconsin, on a contract-to-hire basis. This role operates onsite with standard business hours from 8 AM to 5 PM, Monday through Friday, offering a competitive compensation of $21 per hour.

The Receptionist will play a pivotal role supporting participants, property owners, and managers within the Housing Choice Voucher Program. Ideal candidates are those passionate about assisting individuals in their community, solving problems creatively, and contributing meaningfully to housing stability. This role requires an organized, empathetic, and communicative individual who excels in a fast-paced, service-driven environment. Responsibilities include providing detailed explanations to clients regarding program processes such as annual and interim recertifications, inspections, abatements, and transfers. The Receptionist will guide voucher holders through necessary steps, assist applicants with intake statuses, and address landlord-tenant inquiries to facilitate resolutions.

Additional responsibilities entail explaining rent calculations and rent reasonableness policies to clients and responding to property owners and managers regarding rent adjustments. The role also involves clear communication concerning Housing Assistance Payment (HAP) contract terminations and guidance on reinstatement procedures. Maintaining accurate case notes and data entry in internal systems is essential, alongside redirecting non-program inquiries to appropriate departments. Candidates will support the team by performing other duties as assigned by supervisors, ensuring smooth program operations.

This position offers a dynamic and rewarding opportunity to make a tangible difference in the community by supporting affordable housing initiatives, fostering strong client relationships, and promoting understanding of housing policies. Candidates with strong communication skills, a calm demeanor, and a passion for problem-solving will find this position especially fulfilling. System One provides an environment that values professional growth and offers competitive benefits to eligible employees, making it an excellent place to build a career in public service and customer support.