Job Overview
Compensation
Hourly
Range $12.00 - $13.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Business casual dress code
Job Description
This role is available at a reputable automotive dealership known for delivering exceptional customer service and quality vehicles. The dealership operates in a competitive environment where customer satisfaction and efficient communication are paramount. As a key point of contact for visitors and callers, the dealership emphasizes professionalism, privacy, and effective communication to maintain its trusted reputation within the community and among clients.
The position involves serving as the first face and voice of the dealership, responsible for greeting customers upon arrival, determining the purpose of their visit, and guiding them to the appropriate department or personnel. Handling incoming phone calls efficiently is critical; this role requires answering inquiries, routing calls correctly, and taking detailed messages when necessary. The ideal candidate will maintain a courteous and professional demeanor, ensuring all interactions leave a positive impression.
Additional responsibilities include maintaining customer records using established systems, communicating messages promptly to relevant staff members, and assisting with clerical duties as needed. The role also demands adherence to company policies including dress code, confidentiality protocols, and workplace cleanliness, upholding the professional standards of the dealership.
This employment opportunity is vital for fostering smooth daily operations by managing front desk activities, supporting the administrative team during peak periods, and ensuring that all customer information is handled securely and in compliance with federal, state, and local laws. Candidates can expect a dynamic work environment where multitasking and communication skills are highly valued. The position promises growth and learning opportunities, including ongoing training aligned with Human Resources requirements and role-specific needs, making it suitable for individuals aiming to develop their career in customer service and administrative support within the automotive sector.
The position involves serving as the first face and voice of the dealership, responsible for greeting customers upon arrival, determining the purpose of their visit, and guiding them to the appropriate department or personnel. Handling incoming phone calls efficiently is critical; this role requires answering inquiries, routing calls correctly, and taking detailed messages when necessary. The ideal candidate will maintain a courteous and professional demeanor, ensuring all interactions leave a positive impression.
Additional responsibilities include maintaining customer records using established systems, communicating messages promptly to relevant staff members, and assisting with clerical duties as needed. The role also demands adherence to company policies including dress code, confidentiality protocols, and workplace cleanliness, upholding the professional standards of the dealership.
This employment opportunity is vital for fostering smooth daily operations by managing front desk activities, supporting the administrative team during peak periods, and ensuring that all customer information is handled securely and in compliance with federal, state, and local laws. Candidates can expect a dynamic work environment where multitasking and communication skills are highly valued. The position promises growth and learning opportunities, including ongoing training aligned with Human Resources requirements and role-specific needs, making it suitable for individuals aiming to develop their career in customer service and administrative support within the automotive sector.
Job Requirements
- High school diploma or equivalent
- basic computer skills
- good communication skills
- ability to multitask
- friendly and professional attitude
- ability to maintain confidentiality
- punctuality
- willingness to adhere to company policies and dress code
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or administrative support preferred
- excellent communication and interpersonal skills
- proficiency with basic computer applications
- ability to handle multiple tasks efficiently
- strong organizational skills
- professional demeanor
Job Duties
- Greets customers and determines the nature of their visit
- directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer
- answers incoming phone calls
- directs caller to appropriate department or individual or takes a thorough message
- communicates with callers and visitors in a professional, friendly and efficient manner
- obtains basic demographic information about each customer using a computer system, a log sheet or other method established by the dealership
- communicates messages to the appropriate parties in a timely manner
Job Location
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