Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.00 - $18.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible schedule

Job Description

Catholic Charities of Ingham, Eaton, and Clinton Counties is a reputable nonprofit organization dedicated to serving individuals and families in need across the mentioned counties. The agency operates with a mission to provide compassionate, culturally sensitive, and effective social services that improve the well-being of the community it serves. Known for its commitment to inclusivity, diversity, and client-centered care, Catholic Charities offers a range of programs and services aimed at supporting vulnerable populations, including those experiencing crisis, poverty, or other challenges. The organization fosters a collaborative and mission-driven work environment where employees are encouraged to contribute positively to the community and uphold high ethical standards. As a community-focused nonprofit, Catholic Charities emphasizes teamwork, cultural sensitivity, and integrity in all aspects of its operations, creating a supportive environment for both clients and staff. Opportunities within the organization offer a meaningful way to impact lives through direct service and community engagement.

The Receptionist role at Catholic Charities is a vital position within this nonprofit agency, serving as the first point of contact for clients, visitors, partners, and the general public. This on-site role involves greeting clients warmly in the reception area and managing telephone communications professionally and efficiently. The receptionist's responsibility extends beyond basic greeting duties, encompassing a range of administrative and support tasks that help ensure smooth agency operations. Key functions include directing calls, assisting clients with requests, managing mail and packages, distributing transportation resources, and providing administrative backup across various departments as needed. The role requires someone who can maintain a positive demeanor while upholding the agency's mission and values, demonstrating cultural sensitivity, and fostering an inclusive atmosphere. Attention to detail, strong organizational skills, and the ability to multitask effectively are essential qualities for success in this role. The receptionist should also bring a friendly, approachable attitude to create welcoming experiences for all individuals who interact with the agency. This position offers an excellent opportunity to contribute directly to a mission-driven organization through hands-on client and administrative support.

Job Requirements

  • High school education
  • Experience operating multi-line phone systems
  • Strong organizational skills
  • Ability to handle multiple tasks simultaneously
  • Friendly and approachable attitude
  • Basic proficiency in Microsoft Office Suite
  • Experience in multicultural or nonprofit environments
  • Ability to speak a second language is a plus
  • Strong problem-solving skills
  • Attention to detail

Job Qualifications

  • High school education
  • Comfortable with operating a multi-line phone system
  • Strong organizational skills
  • Friendly and approachable demeanor
  • Basic proficiency in Microsoft Office Suite
  • Experience working in multicultural or nonprofit environment
  • Ability to speak a second language is a plus
  • Strong problem-solving skills and attention to detail

Job Duties

  • Answer and direct calls professionally
  • Welcome clients and visitors warmly
  • Foster positive interactions representing agency values
  • Demonstrate cultural sensitivity and respect
  • Manage mail and packages promptly
  • Distribute transportation resources accurately
  • Assist clients with forms and paperwork
  • Provide reception and administrative support as needed
  • Undertake other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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