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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid parental leave
Short-term and long-term disability insurance
Job Description
Conviva Senior Primary Care is a pioneering healthcare provider dedicated to delivering proactive and preventive care to senior patients. Operating under the larger umbrella of Humana and its specialized branch CenterWell, Conviva emphasizes a value-based, patient-centered approach to healthcare. The core objective is to ensure that seniors receive the necessary care at the right time with a focus not just on their physical well-being, but also addressing their social, emotional, behavioral, and financial needs. This holistic perspective is aligned with Humana's mission to provide integrated and differentiated healthcare services that elevate patient experiences and outcomes. CenterWell stands as one of... Show More
Job Requirements
- At least one year of experience working in a healthcare setting preferred
- experience in customer service in retail, hospitality, legal, insurance, or call centers considered
- excellent customer service skills
- ability to operate multi-line phone systems
- team player
- ability to multitask effectively
- attention to detail and organizational skills
- proficiency with MS Office including Word, Excel, Outlook, and Access
Job Qualifications
- At least one year of experience working in a healthcare setting preferred but will consider candidates with a customer service background in retail, hospitality, legal, insurance or call centers
- excellent customer service and multi-phone line skills
- team player
- ability to multitask
- detailed and organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- value-based care model experience preferred
- knowledge of medical terminology preferred
- experience with EMR systems (electronic medical records) preferred
- bilingual in English and Spanish or English and Creole preferred
Job Duties
- Operate switchboard or multi-line phone and maintain call logs
- take and distribute accurate messages
- greet visitors and determine the nature of their visit
- issue visitor passes and maintain visitor logs
- alert appropriate party of visitor arrival or direct visitors to the appropriate office, department or employee
- respond to routine inquiries from internal or external sources
- perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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