Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
401k
Paid time to volunteer in your local community
Job Description
Murfreesboro Smiles Dentistry is a reputable dental care provider committed to delivering exceptional patient experiences and comprehensive dental services. The practice is renowned for its dedication to fostering a warm, welcoming environment for patients and staff alike. As part of the broader team at Murfreesboro Smiles Dentistry, employees benefit from a supportive atmosphere where professional growth and learning are encouraged. The clinic emphasizes a culture of excellence and continuous improvement, ensuring that patients receive top-tier dental care in a comfortable and professional setting. By joining this team, candidates have the opportunity to work with experienced professionals in the dental field, gaining valuable hands-on experience and the chance to develop new skills within a dynamic healthcare environment.
The role of the Receptionist at Murfreesboro Smiles Dentistry is integral to the practice's success, serving as the first point of contact for patients and visitors. This position requires a person who is personable, organized, and highly attentive to detail as they manage the front desk operations. The Receptionist's primary responsibility is to ensure a smooth check-in process for patients, handling both telephone and in-person interactions with professionalism and warmth. This role emphasizes the importance of creating a "Perfect Patient Experience" (PPE) by making every patient feel welcome and comfortable during their visit. Additionally, the Receptionist plays a critical role in managing appointments to facilitate a productive day for healthcare providers.
This position involves various administrative duties, such as scheduling appointments, processing payments, and maintaining accurate patient records within the practice management system. The Receptionist supports the operational workflow by communicating effective patient information to the back-office team and confirming appointments in adherence to office policies. Strong organizational skills and the ability to multitask efficiently are crucial, as the Receptionist will also be responsible for adhering to daily checklists and staying engaged in team meetings and huddles.
Murfreesboro Smiles Dentistry values employees who are committed to upholding the company culture and behavioral standards. The ideal candidate for the Receptionist role will be motivated, empathetic, and ethical, demonstrating excellent communication skills and the ability to handle sensitive information with the utmost confidentiality. This role offers competitive hourly compensation ranging from $17.00 to $24.00 and is an excellent opportunity for individuals looking to advance their careers within the dental or healthcare industry. Joining Murfreesboro Smiles Dentistry means becoming part of a team dedicated to patient advocacy, quality service, and continuous professional development.
The role of the Receptionist at Murfreesboro Smiles Dentistry is integral to the practice's success, serving as the first point of contact for patients and visitors. This position requires a person who is personable, organized, and highly attentive to detail as they manage the front desk operations. The Receptionist's primary responsibility is to ensure a smooth check-in process for patients, handling both telephone and in-person interactions with professionalism and warmth. This role emphasizes the importance of creating a "Perfect Patient Experience" (PPE) by making every patient feel welcome and comfortable during their visit. Additionally, the Receptionist plays a critical role in managing appointments to facilitate a productive day for healthcare providers.
This position involves various administrative duties, such as scheduling appointments, processing payments, and maintaining accurate patient records within the practice management system. The Receptionist supports the operational workflow by communicating effective patient information to the back-office team and confirming appointments in adherence to office policies. Strong organizational skills and the ability to multitask efficiently are crucial, as the Receptionist will also be responsible for adhering to daily checklists and staying engaged in team meetings and huddles.
Murfreesboro Smiles Dentistry values employees who are committed to upholding the company culture and behavioral standards. The ideal candidate for the Receptionist role will be motivated, empathetic, and ethical, demonstrating excellent communication skills and the ability to handle sensitive information with the utmost confidentiality. This role offers competitive hourly compensation ranging from $17.00 to $24.00 and is an excellent opportunity for individuals looking to advance their careers within the dental or healthcare industry. Joining Murfreesboro Smiles Dentistry means becoming part of a team dedicated to patient advocacy, quality service, and continuous professional development.
Job Requirements
- High school diploma or general education degree (GED)
- Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
- Knowledge of office practices, technology applications and patient insurances
- Self-motivated and reliable
- Excellent interpersonal, oral and written communication skills
- Ability to handle confidential patient information
- Organized and detail-oriented
- Capable of multitasking in a fast-paced environment
Job Qualifications
- High school diploma or general education degree (GED)
- Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
- Knowledge of office practices, technology applications and patient insurances
- Results oriented (energetic self-starter
- sets realistic goals
- meets commitments
- persistent, prioritizes daily to achieve results)
- Patient advocate (flexible and adaptive
- empathetic
- passionate
- ethical)
- Process focused operator (data driven decision-maker
- detailed
- organized and structured
- comprehensive knowledge of all operational processes
- computer proficient)
- Financial acumen (understands profit drivers
- utilizes metrics to manage
- builds the financial understanding of team members and clinicians
- understands local market drivers and competition)
- Influencer (active listener/observer of behavior
- creates a win/win need for change)
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Ability to manage tasks and time effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Organized, detail-oriented individual able to work in a fast-paced environment
Job Duties
- Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
- Schedule appointments that result in each healthcare provider having a smooth, productive day
- Interact and communicate with patients and guests in the reception area during their wait time
- Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
- Ensure that all tasks on the front office checklist are completed daily
- Post payments to patient accounts in accordance with Company policies
- Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
- Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
- Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
- Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
- Active participant in daily morning huddles, monthly team meetings and any other meetings as required
- Thorough understanding of business imperatives and how the role directly impacts metrics
- Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
- Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
- Maintains an appropriate professional appearance and demeanor in accordance with company policies
- Addresses others professionally and respectfully
- Ensures compliance with Company policies, as well as State, Federal and other regulatory bodies
- Other duties and responsibilities as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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