Receptionist

Pomona, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $21.00 - $21.25

Work Schedule

Rotating Shifts

Benefits

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job Description

Accelerated Urgent Care is a rapidly expanding healthcare provider committed to delivering quality urgent care services to patients across multiple regions in California. Since its inception in 2012, the company has doubled in size every year, demonstrating sustained growth and a strong reputation within the community. As Kern County’s Top Urgent Care center for six consecutive years, Accelerated Urgent Care stands out for its dedication to exceptional patient care, robust employee development, and a collaborative work environment. The organization values inclusivity, teamwork, and continuous learning, which helps create a supportive atmosphere where staff members thrive and grow professionally.

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Job Requirements

High school diploma or GED required
Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
Knowledge of multi-line phone systems
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
Knowledge of customer service principles and practices
Demonstrated initiative and strong organizational skills
Exceptional interpersonal communication skills with a positive tone and welcoming body language
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Deals with confidential information and/or issues using discretion and judgment
Must be able to sit for long periods of time
Must have manual dexterity to work computer systems and keyboard
Must be able to have face-to-face conversations with patients and staff
Must be able to lift 25 lbs

Job Qualifications

High school diploma or GED
Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
Knowledge of multi-line phone systems
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
Knowledge of customer service principles and practices
Demonstrated initiative and strong organizational skills
Exceptional interpersonal communication skills with a positive tone and welcoming body language
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Deals with confidential information and/or issues using discretion and judgment
Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard
Must be able to have face-to-face conversations with patients and staff
Must be able to lift 25 lbs
Prior call center experience in a medical office
Experience with electronic scheduling systems and electronic medical records (EMR)

Job Duties

Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
Interacts with patients by answering questions, providing information, and keeping the reception area in order
After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary
Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment
Schedules to ensure efficient patient flow based on predetermined appointment availability
Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received
Maintains general filing system and files appropriate correspondence electronically or manually
Receives, directs and relays telephone and fax messages
Responds to calls efficiently, not putting timesaving before the quality of service
Maintain inventories of supplies and provide a list of what is needed to the Team Leader
Must be able to cover Medical Reception/Call Center desk as needed
Performs other general administrative tasks as directed by the team lead

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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