Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
voluntary benefits
401k Match
Tuition Reimbursement
Commuter Benefits
Paid Time Off
Parental leave
Job Description
Glenmede is a distinguished independent wealth and investment management firm with a legacy spanning more than 65 years. Headquartered in Philadelphia, PA, Glenmede operates across nine office locations throughout the United States. This established firm is recognized for its unwavering commitment to innovation, client service, and independent ownership, uniquely combining the infrastructure and resources of a large financial institution with the intimate, client-focused approach of a boutique firm. Glenmede serves a diverse clientele that includes private wealth individuals, endowments, foundations, and institutional investors, helping them achieve their financial goals through thoughtful and strategic investment management and wealth planning.
The organization prides itself on its team-oriented culture where the diverse backgrounds and expertise of its employees contribute to delivering exceptional service and fostering innovation. Glenmede places a strong emphasis on continuous career growth and development, supporting employees in expanding their skills and advancing their careers in various areas of the business.
The Receptionist position at Glenmede is a vital frontline role, located at the Philadelphia office and requiring full-time, in-person attendance, five days per week. This role focuses on delivering a welcoming and highly personalized experience to all guests, clients, and employees with a ‘white glove’ service approach. The Receptionist is responsible for managing all front-desk activities with professionalism, including greeting visitors, managing incoming calls, coordinating conference room reservations, handling guest check-ins and check-outs, and assisting with event coordination both onsite and offsite.
Beyond traditional receptionist duties, the role also involves supporting the overall hospitality experience by collaborating closely with various internal teams such as Dining Services and Office Services, ensuring smooth logistical operations and uninterrupted client engagement. The Receptionist acts as an important communication conduit within the office, efficiently addressing inquiries and resolving any issues that arise, thereby enhancing the workplace atmosphere and client satisfaction.
In addition to front desk responsibilities, this position includes providing administrative support to the Chief Operating Officer and assisting the Hospitality Manager. Candidates who join Glenmede as Receptionists will find themselves at the heart of an organization that values professionalism, attention to detail, and client-centered service. The position demands flexibility, particularly for evening hours and events, to meet the varied needs of clients and internal stakeholders.
Glenmede’s benefits package is comprehensive, including competitive health and welfare options with company contributions to health savings accounts, a superior 401(k) match, tuition reimbursement, and generous paid time off including parental leave. The firm also offers voluntary benefit plans, subsidized commuter benefits, and a host of additional employee-focused perks. As an equal opportunity employer, Glenmede is committed to fostering a diverse and inclusive workplace that offers fair employment practices and equal access to opportunity for all candidates.
The organization prides itself on its team-oriented culture where the diverse backgrounds and expertise of its employees contribute to delivering exceptional service and fostering innovation. Glenmede places a strong emphasis on continuous career growth and development, supporting employees in expanding their skills and advancing their careers in various areas of the business.
The Receptionist position at Glenmede is a vital frontline role, located at the Philadelphia office and requiring full-time, in-person attendance, five days per week. This role focuses on delivering a welcoming and highly personalized experience to all guests, clients, and employees with a ‘white glove’ service approach. The Receptionist is responsible for managing all front-desk activities with professionalism, including greeting visitors, managing incoming calls, coordinating conference room reservations, handling guest check-ins and check-outs, and assisting with event coordination both onsite and offsite.
Beyond traditional receptionist duties, the role also involves supporting the overall hospitality experience by collaborating closely with various internal teams such as Dining Services and Office Services, ensuring smooth logistical operations and uninterrupted client engagement. The Receptionist acts as an important communication conduit within the office, efficiently addressing inquiries and resolving any issues that arise, thereby enhancing the workplace atmosphere and client satisfaction.
In addition to front desk responsibilities, this position includes providing administrative support to the Chief Operating Officer and assisting the Hospitality Manager. Candidates who join Glenmede as Receptionists will find themselves at the heart of an organization that values professionalism, attention to detail, and client-centered service. The position demands flexibility, particularly for evening hours and events, to meet the varied needs of clients and internal stakeholders.
Glenmede’s benefits package is comprehensive, including competitive health and welfare options with company contributions to health savings accounts, a superior 401(k) match, tuition reimbursement, and generous paid time off including parental leave. The firm also offers voluntary benefit plans, subsidized commuter benefits, and a host of additional employee-focused perks. As an equal opportunity employer, Glenmede is committed to fostering a diverse and inclusive workplace that offers fair employment practices and equal access to opportunity for all candidates.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role
- Previous experience in a front desk or concierge role
- Proficient with Microsoft Office Suite
- Must be able to work flexible hours, including evenings and events
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role
- Previous experience in a front desk or concierge role
- Proficient with Microsoft Office Suite
- Strong verbal and written communication skills
- Exceptional customer service and problem-solving abilities
- Ability to multitask and manage time efficiently
- Professional demeanor and appearance
- Notary Public (preferred)
Job Duties
- Greet and welcome clients and guests as they arrive, ensuring a positive first impression
- Handle client and guest check-ins and check-outs, ensuring all information is accurate and complete
- Assist with coordination of in-house and offsite events
- Manage visitor registration, nametags, and coat check
- Provide backup to event hosts to manage flow of guests
- Assist with creating and modifying conference room reservations, including coordinating special requests
- Work closely with Dining Services and other members of Office Services to ensure seamless meeting coordination
- Stock conference rooms on a regular basis
- Address any client and employee issues or concerns, striving to resolve requests in a timely and professional manner
- Maintain communication with internal employees to ensure guest needs are met promptly
- Manage front desk email inbox and answer incoming phone calls
- Provide backup to Hospitality Manager
- Administrative support to COO and other administrative duties as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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