Receptionist

Glendale, AZ, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $23.00 - $28.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Vision

Dental

PTO

401k

Life

disability

Job Description

Spencer Fane is a well-established professional services firm known for its commitment to delivering exceptional legal solutions and fostering a collaborative work environment. Located in Phoenix, AZ, Spencer Fane operates as a leading law firm, serving a diverse clientele with a wide range of legal needs. The firm emphasizes integrity, client service, and operational excellence, supporting its legal teams with efficient administrative and operational resources. Spencer Fane offers a dynamic workplace where employees are valued for their contributions and provided with opportunities for professional growth and development. The employment type for the Receptionist role is full-time, with a workweek of 37.5 hours scheduled Monday through Friday. The compensation for this position is competitive, with an expected hourly rate ranging from $23.00 to $28.00 depending on the candidate's qualifications and experience. Benefits include comprehensive medical, vision, dental insurance, paid time off, a 401k plan, life insurance, and disability coverage.

The Receptionist position at Spencer Fane is critical in maintaining a positive and professional first impression for the firm’s clients, visitors, and employees. Reporting directly to the Office Administrator, this role serves as the primary point of contact, responsible for managing front office operations and delivering outstanding customer service. The Receptionist handles a variety of tasks including greeting guests, answering and routing phone calls, coordinating conference room schedules, and assisting with hospitality arrangements. This position demands strong organizational skills to balance multiple priorities and the ability to maintain discretion while handling confidential and sensitive information. The Receptionist supports the firm’s operational efficiency by tracking incoming packages and mail, ensuring the reception area and common spaces present a professional business environment. Additionally, the role includes administrative support for special projects and various assignments, requiring flexibility, resourcefulness, and effective communication skills to build and sustain positive relationships with attorneys, clients, vendors, and internal staff. Working in a fast-paced legal environment, the Receptionist must exercise sound judgment and demonstrate attention to detail to uphold the firm's standards of excellence.

Job Requirements

High school diploma or equivalent
Minimum 1+ years of receptionist, administrative support, customer service, or front desk experience
Prior experience supporting operations within a professional services, corporate, or fast-paced business environment preferred
Proficiency with Microsoft Office applications including Outlook, Word, and Excel
Familiarity with multi-line phone systems and conference room scheduling tools
Strong communication skills
Ability to handle confidential information with discretion
Excellent organizational and prioritization skills
Ability to manage multiple priorities and deadlines
Flexibility to work occasional evenings or weekends
Ability to lift and carry up to 25 lbs
Adequate visual and auditory ability to review documents and operate computer systems

Job Qualifications

High school diploma or equivalent
Minimum 1+ years of receptionist, administrative support, customer service, or front desk experience
Prior experience supporting operations within a professional services, corporate, or fast-paced business environment preferred
Effectively manages daily reception responsibilities including greeting visitors, answering and directing calls, coordinating conference room scheduling, and supporting office operations
Maintains organized and efficient work processes while balancing multiple responsibilities, shifting priorities, and time-sensitive requests in a fast-paced environment
Builds positive working relationships through professional verbal and written communication, responsive follow-up, and a strong customer service orientation
Demonstrates professionalism, discretion, and sound judgment when handling confidential or sensitive information
Produces accurate and reliable work through careful attention to scheduling, message handling, visitor coordination, package tracking, and administrative support activities
Demonstrates proficiency with Microsoft Office applications including Outlook, Word, and Excel, as well as familiarity with multi-line phone systems, conference room scheduling tools, and general office technology
Contributes to office and team objectives by remaining flexible, proactive, and resourceful while supporting changing business needs and special projects

Job Duties

Greet and assist clients, visitors, and employees in a professional, courteous, and service-oriented manner ensuring a positive first impression of the organization
Answer, screen, and route incoming and internal telephone calls promptly and accurately while maintaining professionalism and confidentiality in all interactions
Manage conference room schedules and coordinate meeting logistics including communication with Office Services and Hospitality teams regarding room setup and catering arrangements
Receive, track, and distribute incoming deliveries including FedEx, UPS, courier packages, and other mail services
Maintain an organized and efficient reception area and ensure common areas reflect a professional business environment
Provide administrative and operational support for special projects and additional assignments as needed
Build and maintain positive working relationships with attorneys, clients, vendors, and staff across all levels of the organization
Exercise flexibility, initiative, and resourcefulness while effectively managing competing priorities and deadlines in a fast-paced environment