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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $21.50
Work Schedule
Standard Hours
Benefits
403(b) matching
Medical insurance
Dental Insurance
Vision Insurance
Holiday pay
Life insurance
Vacation pay
sick pay
Job Description
Aria Community Health Center (ACHC) is a Federally Qualified Health Center dedicated to enhancing the health and well-being of communities across Fresno, Kings, and Tulare counties. As a licensed primary care clinic, ACHC provides comprehensive medical and dental services alongside specialized care in fields such as Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. This extensive range of healthcare services is designed to be accessible to all patients, emphasizing high-quality care delivered by a collaborative team of professionals committed to community health improvement.
ACHC fosters an inclusive and culturally sensitive environment that supports patients from diverse backgrounds, ensuring eve... Show More
ACHC fosters an inclusive and culturally sensitive environment that supports patients from diverse backgrounds, ensuring eve... Show More
Job Requirements
- Graduation from high school or equivalent
- Minimum six months of medical receptionist experience in a comparable healthcare setting
- Prior administrative or clerical experience in clinical or community-based setting preferred
- Ability to maintain confidentiality under HIPAA standards
- Excellent interpersonal communication and customer service skills
- Intermediate to advanced telephone communication skills
- Flexibility to accommodate changing departmental needs
- Proficiency in basic math and modern office procedures
- Ability to work under pressure with minimal supervision
- Basic to intermediate computer skills
- Ability to type minimum 45 words per minute
- Bilingual Spanish-English preferred
- Able to engage in hearing, speaking, and visual tasks necessary for role
- Physical ability to perform tasks including lifting up to 10 pounds and frequent standing or sitting
Job Qualifications
- Understands importance of maintaining confidentiality and applies HIPAA standards
- Possesses ability to exercise a high degree of diplomacy and tact
- Excellent customer service and interpersonal communication skills
- Demonstrates cultural sensitivity and ability to work with diverse populations
- Has intermediate to advanced telephone skills
- Exhibits flexibility and adaptability to changing department needs
- Has well-developed verbal and written communication skills in English and Spanish, additional languages desirable
- Knowledgeable of basic math and modern office procedures
- Able to work well under pressure with minimal supervision
- Possesses basic to intermediate computer knowledge and skills
- Experienced or trained in computer data entry and able to type at least 45 WPM
- Ability to operate a 10-key calculator by touch preferred
- Bilingual in Spanish and English preferred
Job Duties
- Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, scanning, faxing, answering phones and data entry
- Provides information to ACHC callers according to policies and procedures
- Transfers calls as needed and ensures adequate phone coverage
- Welcomes and greets patients, clients, visitors to the clinic in a helpful and friendly manner
- Determines purpose of visit and directs patients, clients, visitors accordingly
- Schedules patient flow to clinic based on predetermined appointment arrangements
- Screens patients for new addresses, new patient visits or updates registration when scheduling
- Identifies patients without medical coverage and provides insurance options
- Works directly with patients to provide in-person or phone enrollment assistance for qualified health plans
- Follows up with patients after enrollment to ensure coverage is granted and communicates updates to billing
- Adheres to all ACHC policies on safety and security, maintains confidentiality of keyless entry codes and passwords
- Provides excellent customer service using diplomacy and tact
- Practices confidentiality and privacy protocols in accordance with HIPAA
- Maintains patient waiting areas, office files, and front-desk areas in an organized and neat manner
- Informs patients of existing balances and requests payment preparation
- Calls patients daily to confirm next day’s appointments
- Verifies method of payment and collects data or payments as appropriate
- Exercises problem-solving and conflict resolution skills when handling patient complaints
- Attends scheduled department staff and clinical meetings
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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