Receptionist

Aria Community Health Center (ACHC) is a Federally Qualified Health Center dedicated to enhancing the health and well-being of communities across Fresno, Kings, and Tulare counties. As a licensed primary care clinic, ACHC provides comprehensive medical and dental services alongside specialized care in fields such as Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. This extensive range of healthcare services is designed to be accessible to all patients, emphasizing high-quality care delivered by a collaborative team of professionals committed to community health improvement.

ACHC fosters an inclusive and culturally sensitive environment that supports patients from diverse backgrounds, ensuring every individual receives respectful and compassionate care. The center operates multiple clinics in its service areas, facilitating broad community reach and optimizing patient convenience.

The Receptionist position at ACHC is a pivotal role that serves as the initial point of contact for patients, visitors, and callers. This role requires an individual who embodies professionalism, warmth, and an approachable demeanor, as they facilitate communication between patients and clinical or service staff. Acting as a vital link in the healthcare delivery process, the receptionist supports the center's mission by ensuring smooth administrative operations and a welcoming patient experience.

The receptionist is responsible for performing essential administrative and clerical duties, including but not limited to, scheduling patient appointments, managing phone communications following ACHC policies, and greeting visitors in a courteous and helpful manner. They must exhibit flexibility and adaptability to accommodate the dynamic needs of the clinic, demonstrating a "can do" attitude and strong problem-solving skills.

In this role, confidentiality and discretion are paramount. The receptionist must handle patient interactions with tact and diplomacy, maintaining strict adherence to HIPAA regulations and ACHC’s confidentiality policies. They play a critical role in ensuring patient comfort and trust, often addressing inquiries related to insurance coverage, appointments, and billing in a professional and empathetic manner.

Furthermore, the receptionist is tasked with supporting patient enrollment in qualified health plans such as Medi-Cal, Covered California, and sliding fee discount programs, facilitating access to healthcare for uninsured or underinsured patients. They coordinate with other departments, follow up on enrollment processes, and update the billing team to guarantee accurate and timely billing information.

Maintaining organized and neat front-desk and waiting areas is another key aspect of the role, contributing to a positive clinic environment. The receptionist also assists with general office duties such as word processing, copying, scanning, and data entry.

This role demands excellent communication skills in English and Spanish, with additional language skills considered an asset. The ideal candidate will be adept with computer systems, possess intermediate to advanced telephone skills, and demonstrate the ability to work effectively under pressure with minimal supervision.

Working at ACHC means joining a committed team dedicated to community health. The receptionist role is full-time and offers a supportive workplace dedicated to professional growth and patient-centered service. Through this position, one can contribute meaningfully to the well-being of diverse populations while developing valuable skills in healthcare administration.