Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $19.25
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
FSA/HSA
Tuition Assistant Program
Long/Short Term Disability
Life insurance
Employee assistance program
401k Match
Paid Time Off
12 paid holidays
Job Description
South University is a well-established educational institution with a proud heritage spanning 125 years. It is dedicated to providing a warm and supportive learning environment that fosters academic excellence and personal growth. With campuses located across the United States and a robust online presence, South University offers diverse programs designed to meet the evolving needs of its students. The university emphasizes a community-oriented approach where faculty, staff, and students collaborate to create an inclusive atmosphere that nurtures success. Recognized for its commitment to quality education, South University helps students achieve their professional goals through comprehensive programs and resources, making it a trusted place to develop one’s career and aspirations in higher education.
The role available is centered around front desk and administrative support within the enrollment department, where the successful candidate will perform vital functions such as answering a busy multi-line switchboard, warmly greeting visitors, directing inquiries, and supporting enrollment processes. This position is key to ensuring a positive first impression and smooth operational flow for prospective students and visitors. The job responsibilities include managing communications professionally and efficiently, handling appointment scheduling, organizing marketing materials, assisting with special admission events, and executing various clerical duties. The ideal candidate must embody South University’s philosophy of quality service, innovation, positive thinking, and collaboration while maintaining professionalism in interactions with students, faculty, staff, and visitors. This full-time position highlights a customer-focused mindset alongside organizational and multitasking skills essential in a dynamic academic environment. The role also offers a comprehensive benefits package including medical, dental, vision coverage, tuition assistance, disability plans, life insurance, employee assistance programs, 401K matching, and paid time off with holiday leave, contributing to the well-being and growth of its employees.
The role available is centered around front desk and administrative support within the enrollment department, where the successful candidate will perform vital functions such as answering a busy multi-line switchboard, warmly greeting visitors, directing inquiries, and supporting enrollment processes. This position is key to ensuring a positive first impression and smooth operational flow for prospective students and visitors. The job responsibilities include managing communications professionally and efficiently, handling appointment scheduling, organizing marketing materials, assisting with special admission events, and executing various clerical duties. The ideal candidate must embody South University’s philosophy of quality service, innovation, positive thinking, and collaboration while maintaining professionalism in interactions with students, faculty, staff, and visitors. This full-time position highlights a customer-focused mindset alongside organizational and multitasking skills essential in a dynamic academic environment. The role also offers a comprehensive benefits package including medical, dental, vision coverage, tuition assistance, disability plans, life insurance, employee assistance programs, 401K matching, and paid time off with holiday leave, contributing to the well-being and growth of its employees.
Job Requirements
- Bachelor’s degree preferred
- High school diploma or GED required
- Experience with a multiple line busy switchboard
- Strong communication skills
- Strong customer service and organizational skills
- Basic computer literacy and ability to type a minimum of 30 words per minute
- Professional telephone manner
- Ability to interact effectively as a member of a team
- Ability to listen to customers and respond positively
- Ability to manage multiple tasks and work under pressure
- Must be flexible and willing to assist with various clerical functions
Job Qualifications
- High school diploma or GED required
- Bachelor’s degree preferred
- Experience with a multiple line busy switchboard
- Strong communication skills
- Strong customer service skills
- Basic computer literacy
- Ability to type 30 words per minute
- Professional telephone manner
- Ability to work collaboratively with other departments
- Ability to listen and respond positively to customer requests
- Ability to manage multiple tasks and work under pressure
- Flexibility to assist with various clerical functions
Job Duties
- Answer incoming calls
- Route calls promptly and correctly
- Politely take messages when necessary
- Greet visitors in a friendly and professional manner
- Ensure campus visitors sign in and receive necessary authorizations
- Provide escort to visitors
- Support enrollment tasks such as ordering and verifying transcripts
- Assist with special admission events
- Maintain appointment calendars and assist with confirmations
- Inventory and maintain marketing materials
- Assist with data entry, scanning, copying, and mailing projects
- Perform other duties as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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