Receptionist

Aria Community Health Center (ACHC) is a prominent Federally Qualified Health Center and licensed primary care clinic dedicated to enhancing the health and well-being of communities throughout Fresno, Kings, and Tulare counties. ACHC provides a broad spectrum of comprehensive healthcare services including medical and dental care and specialized fields such as Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. The center is committed to delivering accessible, high-quality care to every patient by fostering a collaborative environment among healthcare professionals, clinical staff, and administrative teams. By maintaining multiple clinic locations, ACHC ensures that underserved and diverse populations have access to essential health services that promote community well-being and health equity.

The Receptionist role at ACHC serves as a vital point of contact between patients and the clinical as well as service staff, playing an indispensable part in the seamless delivery of care. This position involves not only greeting patients and visitors but also managing critical front-office administrative functions. The receptionist is entrusted with collaborating closely with clinical staff to support direct patient services, exhibiting a highly flexible and positive attitude focused on patient comfort and trust. Central to this role is the ability to efficiently manage patient flow, schedule appointments, verify insurance coverage, and assist with enrollment in various health plans to reduce barriers to care. The receptionist operates adhering strictly to HIPAA and ACHC’s policies on confidentiality and security to safeguard patient information and maintain a professional environment. They also handle sensitive patient interactions with utmost diplomacy and tact, ensuring exemplary customer service in a culturally diverse healthcare setting.

In addition to serving as a welcoming face for the clinic, the receptionist performs day-to-day administrative duties such as word processing, data entry, answering phone calls, and managing office communications. They are responsible for screening patient needs, updating registration details, assisting patients in understanding insurance options, and following up on enrollment outcomes to ensure continuity of coverage and billing accuracy. The position requires strong interpersonal skills, problem-solving abilities, and the capacity to resolve conflicts while maintaining patient satisfaction. As an integral team member, the receptionist participates in department meetings and undertakes additional responsibilities as assigned, supporting ACHC’s mission of providing compassionate and comprehensive health care to the community. This role also demands physical and cognitive capabilities such as verbal communication, visual acuity, and motor skills to carry out daily tasks efficiently.