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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $21.50
Work Schedule
Standard Hours
Benefits
403(b) matching
Medical insurance
Dental Insurance
Vision Insurance
Holiday pay
Life insurance
Vacation pay
sick pay
Job Description
Aria Community Health Center (ACHC) is a prominent Federally Qualified Health Center and licensed primary care clinic dedicated to enhancing the health and well-being of communities throughout Fresno, Kings, and Tulare counties. ACHC provides a broad spectrum of comprehensive healthcare services including medical and dental care and specialized fields such as Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. The center is committed to delivering accessible, high-quality care to every patient by fostering a collaborative environment among healthcare professionals, clinical staff, and administrative teams. By maintaining multiple clinic locations, ACHC ensures that underserved and diverse populations have access to... Show More
Job Requirements
- Graduation from high school or equivalent
- Minimum six months medical receptionist experience in comparable healthcare setting
- Prior administrative or clerical experience in clinical or community-based setting highly preferred
Job Qualifications
- Understands importance of maintaining confidentiality and HIPAA standards
- Ability to exercise a high degree of diplomacy and tact
- excellent customer service and interpersonal communication skills
- Cultural sensitivity and ability to work with diverse populations
- Intermediate to advanced phone skills with effective in-person and telephone communication
- Highly flexible and adaptable to departmental needs
- Well-developed verbal and written communication skills in English
- Spanish bilingual preferred
- Knowledge of basic math and modern office procedures
- Ability to work well under pressure with minimal supervision
- Basic to intermediate computer skills including data entry, typing minimum 45 WPM
- Ability to operate 10 key calculator by touch preferred
Job Duties
- Performs day-to-day administrative functions and general office duties including word processing, copying, scanning, faxing, answering phones and data entry
- Provides information to ACHC callers according to policies and procedures, transfers calls as needed, ensures phone coverage
- Welcomes and greets patients, clients, and visitors in a helpful and friendly manner, determines purpose of visit, directs them accordingly
- Schedules patient flow to clinic based on appointment arrangements to serve community needs
- Screens patients for new address, new patient visits or registration updates when scheduling appointments
- Identifies patients without medical coverage and provides insurance options, assists with enrollment in Qualified Health Plans including Medi-Cal and sliding fee discount programs
- Follows up with patients after enrollment to confirm coverage and communicates with billing department
- Adheres to all policies on safety and security, safeguards restricted areas and confidential information
- Exercises diplomacy and tact to provide excellent customer service while maintaining confidentiality and privacy per HIPAA
- Maintains organized patient waiting areas, office files, and front-desk areas
- Informs patients of existing balances and requests payment readiness
- Calls patients daily to confirm next day's appointments
- Verifies method of payment and collects data or payment as appropriate
- Handles patient complaints with problem-solving and conflict resolution skills, refers appropriately
- Attends staff and clinical meetings
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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