Receptionist

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

Flexible work schedule

Job Description

This role is offered by a public assistance agency dedicated to improving the well-being of the community by providing access to essential social services and benefits. The agency operates as a hub where individuals and families can receive support related to healthcare, employment, and other community services. As a customer-facing institution, the agency prioritizes delivering outstanding service through various channels including in-person interactions, online systems, and community partnerships. The organization fosters a professional environment with an emphasis on continued learning and compliance with government regulations, ensuring that clients receive accurate and timely assistance with their needs.

The position being ... Show More

Job Requirements

high school diploma or equivalent
prior experience in customer service or public assistance preferred
basic computer skills
strong oral and written communication skills
ability to handle multiple tasks simultaneously
attention to detail
ability to maintain confidentiality
capacity to work effectively both independently and in a team environment
willingness to participate in ongoing training and professional development

Job Qualifications

knowledge of principles and techniques of effective communication
knowledge of office procedures and practices
knowledge of basic arithmetic
ability to deal with public in a tactful, courteous and effective manner
ability to speak clearly and correctly
ability to listen effectively
ability to record and evaluate data relating to applicant employment or assistance
ability to understand and apply rules, regulations, policies and procedures
ability to review data for accuracy and completeness
ability to organize and maintain filing systems
ability to perform basic arithmetical calculations
ability to plan, organize and coordinate work assignments
ability to communicate effectively
ability to establish and maintain effective working relationships

Job Duties

Meet and greet customers and assist with application process including online and paper forms
ensure lobby equipment and forms are operationally available throughout the day
answer general inquiries related to program requirements, application processing, case status, and benefit information
log customers into computer-based system for data collection and customer service resolution and escalate complex inquiries
educate customers on community partners and ACCESS Account benefits including account setup and password resets
assist customers with referrals to other agencies and community resources
monitor lobby traffic and notify supervisor of any issues
complete client registration clearances as needed
request additional information or verification required for eligibility
ensure electronic case records are documented thoroughly and properly
process incoming and outgoing mail and scan documents into electronic files
perform special work assignments and related duties
maintain and develop professional knowledge by participating in training and meetings

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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