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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Discounted meals
free gym access
Paid holidays
Vacation Time
401(k) with employer match
Medical insurance
Dental Insurance
Job Description
The Knollwood Nursing Center at The Briarwood Community is a leading healthcare facility located in Worcester, Massachusetts, dedicated to providing exceptional long-term care and rehabilitation services. Renowned as the #1 Continuing Care Retirement Community in Massachusetts by Newsweek for the past three years, The Briarwood Community prides itself on fostering a supportive and resident-focused environment. This establishment emphasizes respect, support, and empowerment for its staff, enabling them to deliver outstanding care to residents. The community integrates advanced healthcare services with compassionate support, ensuring that seniors receive coordinated care that enhances their well-being, independence, and personal fulfillment over time.
The Knol... Show More
The Knol... Show More
Job Requirements
- High school diploma or equivalent
- previous receptionist, administrative, or healthcare office experience preferred
- ability to multitask effectively in a fast-paced healthcare environment
- strong communication and interpersonal skills
- excellent organizational skills and attention to detail
- customer service-oriented mindset with professionalism and empathy
- familiarity with EMR systems preferred
Job Qualifications
- High school diploma or equivalent
- previous receptionist, administrative, or healthcare office experience preferred
- experience processing invoices or supporting billing functions preferred
- familiarity with EMR systems and medical office procedures preferred
- strong communication and interpersonal skills
- excellent organizational skills and attention to detail
- ability to multitask effectively in a fast-paced healthcare environment
- customer service-oriented mindset with professionalism and empathy
Job Duties
- Greet residents, families, visitors, vendors, and staff in a courteous and professional manner
- answer, screen, and route incoming phone calls
- take accurate messages and respond to general inquiries
- support front desk operations including visitor check-in and directing guests appropriately
- process invoices, verify charges, and route documentation for payment and approval
- assist with billing-related inquiries and communicate with internal departments
- maintain accurate records and documentation through data entry, filing, scanning, and copying
- receive, sort, and distribute mail and deliveries
- maintain confidentiality and comply with HIPAA regulations
- ensure the reception area remains clean, organized, and welcoming
- collaborate with clinical and administrative teams to support daily operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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