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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee assistance program
Job Description
The Relief Mental Health care team is dedicated to providing comprehensive and compassionate mental health services to individuals seeking support and treatment. As a specialized healthcare provider, Relief Mental Health prioritizes creating a positive and respectful environment for patients, ensuring that every individual feels welcomed and supported throughout their care journey. With a commitment to maintaining high professional standards, patient confidentiality, and efficient clinical operations, Relief Mental Health has established itself as a trusted destination for mental health care in the community.
The Receptionist role at Relief Mental Health is a vital position that serves as the frontline contact... Show More
The Receptionist role at Relief Mental Health is a vital position that serves as the frontline contact... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a medical, mental health, or customer service setting preferred
- Strong communication skills
- Excellent attention to detail
- Ability to use technology systems
- Ability to manage multiple priorities
- Professional and compassionate demeanor
Job Qualifications
- High school diploma or equivalent
- Prior experience in a medical, mental health, or customer service setting preferred
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Comfort using technology systems (EHR, scheduling platforms, Monday.com, insurance portals)
- Ability to manage multiple priorities in a fast-paced environment
- Professional, compassionate, and patient-centered demeanor
Job Duties
- Greet patients warmly and professionally upon arrival
- Check patients in and verify appointment details
- Confirm and update patient demographics and insurance information
- Provide and collect required paperwork and assessments
- Ensure patients are accurately reflected in internal systems
- Thank patients at checkout and provide clear next-step instructions
- Collect patient copays, cash-pay balances, and cancellation fees
- Communicate outstanding balances discreetly and professionally
- Schedule or confirm follow-up appointments based on provider instructions
- Monitor voicemail throughout the day and transcribe messages accurately
- Route calls and messages to appropriate departments (clinical, billing, operations)
- Maintain accurate documentation in the Receptionist Activity Log
- Run daily and weekly insurance verifications
- Identify and flag inactive insurance plans
- Perform next-day patient audits
- Review upcoming schedules to identify gaps, errors, or double booking
- Conduct appointment confirmation calls/texts
- Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures)
- Maintain a clean, organized, and welcoming front desk and waiting area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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