Receptionist

Mission Viejo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.00 - $24.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer

Job Description

Mission Dental Group is a leading dental care provider committed to delivering exceptional dental services to patients while fostering a supportive and professional work environment for its team members. Recognized for its dedication to patient-centered care and community involvement, Mission Dental Group operates numerous dental offices equipped with the latest technology and staffed by a team of experienced dental professionals. The company is known for its warm, welcoming atmosphere, which reflects its core values of compassion, integrity, and excellence in oral healthcare. Mission Dental Group is proud to offer opportunities for career growth, continuous learning, and skill development within the dental field, making it an ideal workplace for individuals passionate about making a positive impact on patients' lives.

The role of a Receptionist at Mission Dental Group is vital in ensuring a seamless and positive experience for every patient and guest. This position requires a professional, friendly, and hospitable demeanor to welcome patients both in person and over the phone. The Receptionist plays a key role in supporting the Perfect Patient Experience (PPE) and creating Patients for Life (PFL) by fostering strong connections with patients from the moment they arrive. Responsibilities include assisting with patient scheduling to ensure smooth and productive healthcare provider days, communicating effectively with patients and guests in the reception area, and managing phone calls with efficiency and thoroughness. The Receptionist is also responsible for ensuring the completion of daily front office tasks, posting payments accurately, and maintaining up-to-date patient information within the practice management system. This role demands efficiency in patient check-in processes, confirming appointments in line with office policies, and timely management of patient messages. The ideal candidate will be an active participant in team meetings, uphold the company’s brand standards, support patient education initiatives, and maintain a professional appearance and demeanor. Mission Dental Group values individuals who demonstrate reliability, excellent communication skills, confidentiality, and a strong work ethic. The position offers hourly compensation ranging from $17.00 to $24.00 and includes comprehensive medical, dental, and vision insurance, paid time off, tuition reimbursement, a 401K plan, and paid volunteer time in the local community. Joining Mission Dental Group as a Receptionist presents an exciting opportunity to advance your career in dental healthcare while contributing to a mission of fostering healthier communities.

Job Requirements

High school diploma or general education degree (GED)
Prior coursework or training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Excellent interpersonal, oral and written communication skills
Ability to maintain confidentiality with patient records
Self-motivated and reliable
Ability to manage tasks and time effectively without compromising quality
Organized and detail-oriented
Ability to work in a fast-paced environment

Job Qualifications

High school diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Results oriented with an energetic self-starter attitude
Patient advocate with empathy, flexibility, and ethical conduct
Process focused operator with strong organizational and computer skills
Financial acumen understanding profit drivers and metrics
Influencer with active listening and effective communication skills
Self-motivated and reliable individual capable of independent and team work
Excellent interpersonal, oral and written communication skills
Ability to maintain confidentiality with patient records
Organized, detail-oriented, able to work in a fast-paced environment

Job Duties

Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience process by helping to get patients into the office and ensuring they are comfortable during their visit
Schedule appointments to ensure a smooth, productive day for healthcare providers
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle calls efficiently and thoroughly
Ensure all tasks on the front office checklist are completed daily
Post payments to patient accounts according to company policies
Serve as a subject matter expert in practice management systems for patient registration and check-in
Efficiently check in patients, obtain necessary consents, and notify back office of patient arrival
Confirm all patient appointments according to office policies at least two days in advance
Return and resolve patient messages received from the Contact Center in a timely manner
Participate actively in daily morning huddles, monthly team meetings, and other required meetings
Understand business imperatives and how the role impacts metrics
Demonstrate stewardship of the PDS Brand by making consistent brand-aligned decisions
Support clinician efforts on patient education about the Mouth-Body Connection
Maintain professional appearance and demeanor
Ensure compliance with company policies and relevant regulatory bodies
Perform other duties as assigned