Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $14.00 - $16.82
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
401(k)
Employee assistance program
Paid parental leave
Tuition Reimbursement
Medical insurance
Dental Insurance
Vision Insurance
discounts
on the job training

Job Description

Camping World is a leading outdoor and recreational vehicle retailer in the United States, specializing in providing a comprehensive range of products and services for camping enthusiasts. Established with the mission to enrich the outdoor experience, Camping World operates numerous retail locations across the country, offering camping gear, RVs, and related accessories, along with a supportive team dedicated to customer satisfaction. The company prides itself on being more than just a retailer; it is a community for outdoor lovers and aims to inspire customers to embrace the camping lifestyle with premium products and exceptional service.

The role of Receptionist at Camping World is a vital position within the organization, serving as the first point of contact for customers and visitors. This role is integral in setting the tone for a positive customer experience and maintaining the smooth operation of front desk activities. As a Receptionist, you will greet and welcome customers, check in VIP appointments, and direct clients to the appropriate team members, making sure that every interaction is handled with professionalism and care. This position requires a motivated individual who possesses excellent interpersonal skills and a strong work ethic, prepared to take initiative and provide leadership when needed.

In addition to welcoming customers, the Receptionist will manage incoming calls, log sales inquiries in the company's CRM system, and assist with various customer questions and requests. The job is tailored for someone eager to grow within the company, with opportunities for on-the-job training and professional development. Camping World emphasizes teamwork, reliability, and organizational skills, particularly the ability to multi-task efficiently in a fast-paced environment. The Receptionist will help ensure the front desk operates seamlessly, contributing to the overall success of the organization.

The compensation for this position ranges from $14.00 to $16.82 per hour, reflecting the candidate's experience, skills, and qualifications. Beyond competitive pay, Camping World offers paid time off, a 401(k) retirement plan, an Employee Assistance Program, paid parental leave eligibility, tuition reimbursement, and a valuable discount program which includes Good Sam Roadside Assistance. Full-time employees can benefit from comprehensive medical, dental, and vision plans, while part-time associates have access to dental and vision coverage. This package underscores Camping World's commitment to employee well-being and growth.

As an equal opportunity employer, Camping World is dedicated to fostering a diverse and inclusive work environment. The company does not discriminate against applicants or employees based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other legally protected category. Joining Camping World means becoming part of a forward-thinking, customer-focused company that values integrity, dedication, and passion for the outdoors.

Job Requirements

  • High school education or equivalent
  • Previous customer service experience preferred
  • Strong interpersonal skills
  • Leadership ability
  • Strong organizational and multitasking skills
  • Proficiency in MS Office
  • Ability to lift up to 25 lbs and move up to 50 lbs with assistive devices
  • Commitment to reliability and teamwork

Job Qualifications

  • High school education or equivalent
  • Previous experience in a high-standard customer service environment preferred
  • Excellent interpersonal, presentation and relationship-building skills
  • Strong ability to take initiative and leadership skills
  • Strong sense of personal responsibility and reliability
  • Ability to multitask and stay organized
  • Proficient with MS Office
  • Ability to respond effectively to a diverse client base

Job Duties

  • First point of contact for customers
  • Greet and welcome customers
  • Set tone for a positive customer experience
  • Check in VIP appointments and direct customers to the appropriate team member(s)
  • Coordinate front desk activities including answering and directing incoming phone calls
  • Track incoming sales calls in our CRM
  • Maintain a strong work ethic with total commitment to success every day
  • Assist customers with any questions directed to the reception desk
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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