Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $15.00 - $18.00
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Work Schedule

Weekend Shifts
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Benefits

Above-industry average pay
Medical insurance
Dental Insurance
401(k)
Paid Time Off
Career advancement opportunities
Free all-access gym membership

Job Description

Genesis Health Clubs is the largest privately owned health club company in the United States, boasting 83 locations across 13 states. Renowned as the fastest-growing non-franchised health club company in the U.S., Genesis Health Clubs offers substantial growth opportunities for team members eager to build a meaningful career in the health and fitness industry. This rapid expansion fosters a dynamic environment with unmatched upward mobility and growth, making Genesis an excellent choice for individuals passionate about wellness and customer service. Known for its commitment to excellence, Genesis demands the best from its team and, in return, offers competitive above-industry pay alongside strong rewards for top performers.

Beyond operating numerous health club locations, Genesis Health Clubs has diversified its brand portfolio, including trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. This variety broadens the scope and impact Genesis has within communities, positioning it as more than just a gym but a movement rooted in core values. Central to these values is the mission "MMFI: Make Me Feel Important," which emphasizes serving, supporting, and inspiring members through meaningful relationships and thoughtful service. The organization believes in consistently investing in its members, clubs, and team by maintaining high standards in both equipment and the energy team members bring every day.

Genesis Health Clubs promotes a culture where leadership by example is paramount, encouraging staff to approach each day with compassion, dedication, and a drive to help others succeed. The company fosters a lifestyle that supports daily exercise not only for physical fitness but also as a pathway to resilience and long-term wellness. Employees find themselves part of a passionate and supportive culture where staff members are regarded as family, creating a positive and encouraging work environment.

The Front Desk Associate role at Genesis Health Clubs is pivotal in setting the tone for exceptional member experiences. As the face of the business, this position involves enthusiastically greeting members, prospective members, and guests, delivering a high level of customer service, and actively resolving issues. Front Desk Associates are responsible for managing front desk activities such as answering phones and member check-ins, conducting tours for prospective members, and ensuring all gym systems and processes are followed. Furthermore, enforcing facility rules, maintaining cleanliness, and ensuring safety are continuous priorities within the role.

Ideal candidates for the Front Desk Associate position are natural people persons with an upbeat and positive attitude, a passion for health and fitness, and a strong commitment to customer service. Basic computer proficiency is necessary to handle administrative duties effectively. This is a full-time role that requires availability to work on weekends, offering hourly compensation in the range of $15.00 to $18.00.

Join the Genesis Health Clubs family and become part of a fast-growing company dedicated to transforming lives one workout, one smile, and one connection at a time. If you are passionate about wellness, motivated to help others, and ready to work hard while having fun, Genesis presents a dynamic career path with opportunities for advancement and a chance to positively impact your community and personal health.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to work weekends and full-time hours
  • Basic computer skills
  • Strong interpersonal and communication skills
  • Positive attitude and passion for health and fitness

Job Qualifications

  • Previous customer service experience preferred
  • Strong communication and customer service skills
  • Upbeat and positive attitude
  • Passion for health and fitness
  • Basic computer proficiency

Job Duties

  • Enthusiastically greet members, prospective members, and guests
  • Provide a high-level of customer service to all members and effectively resolve issues
  • Handle front desk activities including answering phones and checking-in members
  • Take prospective members on tours of the facility
  • Ensure gym systems and processes are followed
  • Enforce facility rules and regulations, ensuring facility is clean and safe

Job Criteria

Experience

Mid Level (3-7 years)


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