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Job Overview
Job Description
This job opportunity is offered by a reputable healthcare facility specializing in nursing care for elderly and disabled individuals. The institution is dedicated to providing a supportive, safe, and comfortable environment where residents receive high-quality care tailored to their unique needs. Known for its commitment to compassionate service and professional excellence, the facility fosters a team-oriented work culture that prioritizes respect, dignity, and hospitality for all its residents and visitors. Employees are valued for their role in maintaining this nurturing atmosphere and are expected to contribute positively to the overall well-being and satisfaction of both residents and their families.
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Job Requirements
- High school diploma or equivalent
- prior experience in customer service or administrative roles preferred
- ability to handle multiple tasks efficiently
- proficiency in operating telephone and paging systems
- strong interpersonal skills
- ability to maintain confidentiality
- physical capability to perform duties including standing or walking for extended periods
- commitment to facility policies and resident care standards
Job Qualifications
- Organized and detailed in work performance
- good communication skills with excellent self-discipline and patience
- genuine caring and interest in elderly and disabled people in a nursing facility
- comply with residents' rights and facility policies and procedures
- perform essential duties as outlined
- familiarity with safety and confidentiality requirements
Job Duties
- Manage the telephone and switchboard
- operate paging and telephone systems as required
- answer calls promptly and courteously
- direct calls accurately
- assist visitors upon arrival by greeting them courteously
- provide directions or contact staff for visitors
- ensure all visitors and vendors sign in
- demonstrate customer service skills via phone and in person including smiling and greeting effectively
- maintain a neat and orderly work area
- perform other clerical duties such as mail handling, filing, preparing informational packets, ordering supplies
- assist with administrative duties including data entry and posting accounts
- attend in-service education programs
- maintain awareness of safety procedures and confidentiality
- protect residents from neglect and abuse
- perform additional tasks as directed by supervisor or administrator
Job Criteria
Experience
No experience required
Job Location
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