Receptionist

Shreveport, LA, USA|Onsite

Job Overview

Job Description

This job opportunity is offered by a reputable healthcare facility specializing in nursing care for elderly and disabled individuals. The institution is dedicated to providing a supportive, safe, and comfortable environment where residents receive high-quality care tailored to their unique needs. Known for its commitment to compassionate service and professional excellence, the facility fosters a team-oriented work culture that prioritizes respect, dignity, and hospitality for all its residents and visitors. Employees are valued for their role in maintaining this nurturing atmosphere and are expected to contribute positively to the overall well-being and satisfaction of both residents and their families.

The role in question is a Receptionist position focused primarily on managing all incoming communications and greeting visitors with exemplary customer service. This position serves as the initial point of contact for anyone entering the facility, ensuring that all calls and visits are handled efficiently and courteously. The Receptionist plays a crucial role in maintaining smooth communication between visitors, staff, and residents, making it vital for the incumbent to exhibit professionalism, patience, and a friendly demeanor. In addition to operating the telephone and paging systems, this role involves assisting visitors by providing directions and facilitating contact with staff members. Attention to detail, organizational skills, and the ability to multitask are essential for success in this position.

Beyond the essential duties, the Receptionist also supports administrative operations by performing various clerical tasks such as mail handling, filing, preparing information packets for visitors, and ordering office supplies. Participation in ongoing education programs is required to stay compliant with facility standards and protocols. The incumbent must strictly adhere to confidentiality guidelines and residents’ rights, ensuring sensitive information is protected at all times. This role demands a committed individual who cares genuinely for the elderly and disabled population and who is eager to support the facility’s mission through excellent customer service and administrative support. This position requires patience, clear communication, and a stable work ethic to help foster a welcoming and efficient front office environment.

Job Requirements

High school diploma or equivalent
prior experience in customer service or administrative roles preferred
ability to handle multiple tasks efficiently
proficiency in operating telephone and paging systems
strong interpersonal skills
ability to maintain confidentiality
physical capability to perform duties including standing or walking for extended periods
commitment to facility policies and resident care standards

Job Qualifications

Organized and detailed in work performance
good communication skills with excellent self-discipline and patience
genuine caring and interest in elderly and disabled people in a nursing facility
comply with residents' rights and facility policies and procedures
perform essential duties as outlined
familiarity with safety and confidentiality requirements

Job Duties

Manage the telephone and switchboard
operate paging and telephone systems as required
answer calls promptly and courteously
direct calls accurately
assist visitors upon arrival by greeting them courteously
provide directions or contact staff for visitors
ensure all visitors and vendors sign in
demonstrate customer service skills via phone and in person including smiling and greeting effectively
maintain a neat and orderly work area
perform other clerical duties such as mail handling, filing, preparing informational packets, ordering supplies
assist with administrative duties including data entry and posting accounts
attend in-service education programs
maintain awareness of safety procedures and confidentiality
protect residents from neglect and abuse
perform additional tasks as directed by supervisor or administrator