Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $19.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Career development opportunities

Job Description

The Heritage at Sterling Ridge is part of Heritage Communities, a respected leader in senior living dedicated to enriching the lives of residents through comprehensive care and supportive communities. Heritage Communities strives to create environments where every team member feels valued, supported, and empowered to contribute positively to the lives of seniors. As a company committed to excellence, it fosters a workplace culture that prioritizes growth, compassion, and meaningful engagement, making it an ideal place for professionals seeking a rewarding career in senior living services.

The role of Receptionist at The Heritage at Sterling Ridge is a crucial front-line position that directly impacts the daily experience of residents, their families, and visitors. This role is designed to be much more than just overseeing the reception area — it involves active participation in maintaining a welcoming, organized, and efficient environment. The Receptionist acts as the first point of contact, greeting guests warmly, managing communications, and supporting administrative functions vital to the smooth operation of the community. The position offers a hands-on opportunity to make a significant difference by supporting team members and contributing to the overall well-being of the residents. Through this role, individuals gain meaningful exposure to the senior living industry while honing essential skills such as communication, multitasking, and community coordination. Heritage Communities is committed to fostering growth and development in this role, ensuring that every Receptionist is appreciated and empowered to thrive in their career journey while upholding a high standard of service and professionalism in a caring community environment.

Job Requirements

  • 1 or more years of experience in a concierge role preferred
  • 1 or more years of experience in senior living or related industry preferred
  • high school diploma or equivalent
  • excellent verbal and written communication skills
  • strong technical skills including Word, Excel, and PowerPoint
  • ability to maintain confidential and privileged information including HIPAA compliance

Job Qualifications

  • High school diploma or equivalent
  • excellent verbal and written communication skills
  • strong technical proficiency with Word, Excel, and PowerPoint
  • ability to maintain confidentiality including HIPAA compliance
  • effective collaboration and decision-making skills
  • experience in senior living or related industries preferred
  • experience in concierge role preferred

Job Duties

  • Greeting and directing visitors
  • managing incoming phone calls and transferring them appropriately
  • providing administrative support including mail, delivery management, faxing, scanning, and preparing training materials and schedules
  • maintaining a clean and welcoming reception area
  • assisting with community readiness for inspections and compliance
  • building positive relationships with residents, families, and team members

Job Criteria

Experience

Mid Level (3-7 years)


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