Receptionist

Our community is dedicated to providing a welcoming and nurturing environment for residents, their families, visitors, and team members. We understand the importance of creating a positive first impression and delivering exceptional customer service. As a valued member of our team, you will play a crucial role in ensuring our community operates smoothly and maintains its reputation for outstanding hospitality and care. We strive to support every individual who enters our space by promoting respect, confidentiality, and integrity in every interaction. Our team works collaboratively to foster a friendly and professional atmosphere where all visitors feel comfortable and well-served. We prioritize both the physical and emotional wellbeing of our residents through our attentive and compassionate approach to community engagement.

The Receptionist position is a PRN (as needed) role offering flexibility for those seeking part-time opportunities without a fixed schedule. This role requires you to be the face of the community, greeting residents, family members, applicants, visitors, and vendors with professionalism and kindness. You will manage a multi-line phone system, ensuring calls are answered promptly and messages delivered accurately. As part of your responsibilities, you will handle the distribution and sending of mail and faxes, maintain office supply inventory, and assist with special projects or mailings as requested by managers. Support will also be provided to the Executive Director and Business Office Manager when needed.

An essential aspect of this role is maintaining the confidentiality of resident information and protecting their rights at all times. Your demeanor and appearance will reflect the values of our community, contributing to an environment that is nurturing and respectful. You will also oversee daily meal service coverage by coordinating with the Culinary Services Director and Host/Hostess, take resident meal orders, provide beverage refills, and help with dining room preparation and cleanup between mealtimes. This multi-faceted role demands excellent organizational skills, the ability to work independently using good judgment, and the ability to remain composed in a dynamic and sometimes stressful environment. Additionally, the receptionist embodies a servant heart philosophy, aligning with our Mission Statement by delivering sincere and attentive service at all times. This position provides a meaningful opportunity to impact the daily lives of residents positively and contribute to the overall success of our community operations.