Receptionist

Oak Park, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $18.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

flexible schedule

Job Description

The hiring establishment is a health care facility dedicated to improving the lives of the guests they serve by providing compassionate and superior customer service. This facility operates around the clock, 24 hours a day, 365 days a year, emphasizing the importance of reliable and friendly support staff to maintain seamless operations and enhance visitor experience. Utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines, the environment is dynamic and responsive, often encountering patients with contagious illnesses, which demands a respectful and cautious approach to health and safety protocols.

The role of the Recepti... Show More

Job Requirements

High school diploma or equivalent
one year experience in a customer service role
ability to operate multiline telephone systems
basic computer and office equipment skills
ability to communicate effectively with diverse populations
capacity to handle sensitive information confidentially
availability to work rotating shifts, holidays and inclement weather
ability to perform occasional physical tasks such as lifting and bending

Job Qualifications

High school diploma or equivalent
one year experience in a customer service role
strong communication and interpersonal skills
ability to manage multiple telephone lines
basic office equipment proficiency
understanding of infection control practices
ability to maintain confidentiality
effective organizational skills
ability to work flexible hours including rotating shifts and holidays
familiarity with health care environment preferred

Job Duties

Operate multiline telephone and paging system
answer incoming calls, determine the nature of the call and route to appropriate party
locate personnel by using overhead paging system
greet and direct visitors, ensure sign-in and refuse entry if necessary
report suspicious behavior to the supervisor
respond to inquiries regarding job openings and distribute applications
receive, sort, and forward incoming mail
report guest concerns to appropriate department head
maintain list of guests by name and room number, staff extension numbers and key personnel
handle sensitive information with professionalism and confidentiality
keep lobby and workstation clean and free of hazards
report hazardous conditions, damaged equipment, accidents and supply issues
maintain infection control and safety precautions
communicate respectfully and effectively with guests, visitors, and staff
respond promptly and courteously to call lights
participate in departmental meetings and trainings
support Quality Assurance and Performance Improvement initiatives
attend compliance trainings and adhere to policies
share opportunities for improvement and positive project outcomes with leadership
support QAPI efforts through appropriate actions and attitude
respond to special guest and family requests

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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