Job Overview

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Employment Type

Full-time
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
vision coverage
401k plan
Competitive salaries
Tuition Reimbursement

Job Description

Western Dental and Brident Dental are well-established dental care providers known for their commitment to delivering high-quality dental services with a patient-centered approach. These practices are proud to offer state-of-the-art modern facilities that are fully equipped to provide comprehensive dental care and maintain excellent patient experiences. As part of a team dedicated to quality and professionalism, employees take pride in being associated with such reputable organizations that prioritize patient well-being and satisfaction. Working within these organizations means joining a community that values teamwork, ongoing professional development, and a supportive work culture.

The role of a receptionist in this dental practice is a crucial position that serves as the first point of contact for patients. As the face of the practice, the receptionist's role is to create a welcoming environment and ensure that all patients feel comfortable and well cared for from the moment they enter the office. This position offers a fantastic opportunity for individuals who are customer-service oriented and enjoy working in a healthcare environment. Receptionists will benefit from working in a beautiful and modern setting that supports their ability to deliver excellent service.

The role involves a wide range of responsibilities, including greeting patients, managing appointment scheduling, handling patient inquiries, and supporting the overall operations of the dental office. The receptionist will be responsible for maintaining organized appointment books, confirming appointments, and following up on patient no-shows or cancellations. They will also handle cash transactions, maintain patient records by chart filing, and ensure the waiting area remains clean and inviting. Additionally, the receptionist will support local marketing initiatives aimed at growing patient numbers and enhancing brand awareness.

This full-time role offers a supportive environment where continuous professional training is encouraged, and career advancement opportunities are available. The company provides competitive salaries and comprehensive benefits packages including medical, dental, and vision insurance, along with retirement plans such as a 401K. There is also a focus on employee growth with benefits like tuition reimbursement for certifications, which highlights the organization’s commitment to long-term employee development.

By joining Western Dental and Brident Dental as a receptionist, applicants can expect to work alongside highly skilled dental professionals dedicated to patient care and quality. The role demands excellent interpersonal skills, attention to detail, and a proactive approach to managing daily office activities. This position is ideal for someone who enjoys a dynamic and people-focused role and seeks to contribute to a reputable dental practice while enjoying professional growth and excellent benefits.

Job Requirements

  • High school diploma or equivalent
  • Some experience in customer service or administrative roles
  • Basic computer skills including MS Office
  • Ability to handle multiple tasks efficiently
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively within a team
  • Attention to detail and organizational skills

Job Qualifications

  • Some training or experience in using multi-line phones and computers

Job Duties

  • Acknowledge smile and greet patients upon arrival dismissal
  • Respond to patient questions and or concerns according to company policies
  • Answering telephones
  • Scheduling appointments
  • Maintaining appointment book
  • Confirming appointments
  • Follow up on no shows cancellation of appointments
  • Register patients on sign in sheet
  • Chart filling
  • Cash handling
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
  • Perform other duties as requested by the office manager or the PDM
  • Support strategic local marketing initiatives that help drive brand awareness and new patient growth
  • All other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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