Receptionist

Hoboken, NJ, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $22.00

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Professional Development

Employee assistance program

Retirement Plan

Flexible spending account

Job Description

GMHC (Gay Men's Health Crisis) is a renowned nonprofit organization dedicated to the fight against HIV/AIDS while providing vital services and support to affected communities. Since its inception, GMHC has been a leader in addressing the epidemic by offering an array of comprehensive programs encompassing prevention, care, advocacy, and education. The organization champions equity, inclusion, and social justice, fostering an environment where every individual is treated with dignity and respect regardless of their background or circumstances. GMHC is deeply committed to serving populations disproportionately impacted by systemic inequities, focusing on a racially and gender-diverse workforce to create a welcoming and... Show More

Job Requirements

High school diploma or equivalent required
Coursework or experience in human services, social work, public health, or a related field preferred
Relevant trainings or certifications in customer service, conflict resolution, de-escalation, or crisis intervention are a plus
Part-time role, Monday through Friday, with flexibility required based on operational needs
Ability to work fully onsite to support a high-volume, client-facing environment
Must be comfortable managing sensitive situations and de-escalating conflict
Adherence to all GMHC workplace policies and health and safety practices
Participation in the annual AIDS Walk New York event is mandatory
Ability to move throughout the worksite and perform occasional local travel
Ability to lift, carry, or move office materials and supplies occasionally
Ability to sit and stand for extended periods
Ability to communicate clearly in person, by phone, and in writing
Ability to complete accurate written documentation, schedules, logs, and reports

Job Qualifications

Experience in a receptionist, hospitality, or concierge-type role
Strong front desk presence with the ability to confidently and professionally engage clients and visitors
Excellent verbal communication and active listening skills, with the ability to remain calm and respectful in all interactions
Ability to manage in-person interactions, phone calls, and administrative tasks simultaneously
Ability to de-escalate situations and maintain composure in a fast-paced, client-facing environment
Ability to work effectively with diverse populations and demonstrate cultural sensitivity
Strong organizational skills and attention to detail
Proficiency in computers, phones, and iPad/tablet devices, including Outlook, Teams, and Word
Reliable, punctual, and consistently professional in appearance and demeanor
Professional appearance, demeanor, and judgment appropriate for a front-facing office environment
Bilingual in English/Spanish preferred
Experience working in nonprofit, social services, LGBTQIA+, and/or HIV/AIDS-focused environments preferred

Job Duties

Create a friendly, welcoming, and supportive environment for all clients and visitors
Ensure all clients and visitors are properly verified and granted appropriate building access in accordance with security protocols
Coordinate with program staff to ensure clients are connected to services in a timely manner
Manage client flow, including check-in and check-out processes
Maintain and manage the room reservation system in alignment with site procedures
Provide administrative and project support to the Operations and Intake teams, as assigned
Provide coverage and support for the full-time Receptionist to ensure seamless front desk operations
Perform general office duties, including filing, copying, shredding, and mail distribution
Maintain a clean, organized, and professional reception area
Attend all staff meetings, agency meetings, and required trainings

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: