Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.00 - $18.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Paid holidays
Professional Development
Employee Discounts

Job Description

The hiring establishment is a professional service-oriented company specializing in providing efficient and organized front desk operations within a fast-paced service and construction environment. This company takes pride in maintaining a high standard of confidentiality, professionalism, and exceptional customer service while ensuring smooth administrative processes. The environment is characterized by a collaborative and dynamic team that values clear communication, accuracy, and a commitment to quality and timeliness in all aspects of their work. This establishment strives to foster an engaging workplace culture by supporting HR initiatives and emphasizing employee engagement through organized events and training. The company is dedicated to supporting its staff with necessary tools, resources, and a friendly atmosphere that promotes growth and efficiency.

The role of Receptionist at this establishment is essential to maintaining the company's professional image and operational efficiency. This full-time position offers an opportunity to join a dynamic team where the receptionist will be the first point of contact for visitors and callers, ensuring a welcoming and friendly experience. The receptionist is responsible for managing the front desk area, maintaining confidentiality, and handling a wide range of administrative duties. Responsibilities include greeting visitors courteously, managing phone systems, processing and distributing mail and packages, and supporting HR with event preparations and employee engagement activities. The role also involves detailed timekeeping and reporting tasks including the management of timecards and payroll-related information. The receptionist is expected to manage office supply replenishment and ensure the breakroom and conference areas are well stocked.

In addition to operational tasks, the receptionist will provide critical administrative support across departments such as scheduling, data entry, document processing, meeting coordination, and record maintenance. There is a strong emphasis on confidentiality in all administrative work, especially with sensitive payroll and company information. The role requires a high level of organization, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.

Moreover, the receptionist will be tasked with running, analyzing, and distributing a variety of reports related to billing, meetings, job costs, and purchase orders, which are vital to the finance and project management teams. This role is suitable for someone with excellent communication skills, proficiency in software applications including Microsoft Office Suite and other company-specific software, and a professional approach to all interactions. The ability to maintain accurate, auditable records and work effectively within a team environment is paramount. This position requires a high school diploma and previous experience in receptionist, switchboard, or administrative assistant roles. The physical demands of the job include sitting, some bending, walking, and using office equipment throughout the workday in an office setting.

Overall, this receptionist position offers a comprehensive, multifaceted role that supports both the administrative and operational needs of the company, providing an ideal opportunity for individuals eager to grow their skill set in a professional and engaging workplace. The role is vital in creating a positive first impression of the company and enabling smooth workflow through meticulous attention to detail and outstanding customer service.

Job Requirements

  • High school diploma
  • receptionist, switchboard or administrative assistant experience
  • excellent written and verbal communication skills
  • ability to follow verbal and written instructions
  • detail oriented with excellent organization skills
  • ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease and other software required by the company
  • ability to use general office equipment
  • ability to speak clearly, articulately and in a pleasant tone
  • ability to maintain accurate and auditable records
  • ability to work in a fast-paced service/construction team environment
  • attention to detail with emphasis on accuracy and quality
  • ability to prioritize work to balance multiple projects and deadlines

Job Qualifications

  • High school diploma
  • receptionist, switchboard or administrative assistant experience
  • excellent written and verbal communication skills
  • ability to follow verbal and written instructions
  • detail oriented with excellent organization skills
  • ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease and other software required by the company
  • ability to use general office equipment
  • ability to speak clearly, articulately and in a pleasant tone
  • ability to maintain accurate and auditable records
  • ability to work in a fast-paced service/construction team environment
  • attention to detail with emphasis on accuracy and quality
  • ability to prioritize work to balance multiple projects and deadlines

Job Duties

  • Uphold the confidentiality of sensitive information handled at the front desk
  • consistently demonstrate professionalism and courtesy when interacting with visitors, colleagues, and management
  • support with HR event preparation and coordinating for employee engagement initiatives
  • greet and receive visitors with a courteous, friendly, and helpful attitude
  • maintain a well-organized and presentable front desk area, ensuring it is up and running by 8:00 AM daily
  • ensure timecards are completed and submitted by every Monday
  • report any discrepancies or issues with timecards to the HR department
  • place office supply orders every Wednesday to ensure stock is maintained
  • daily restocking of coffee, snacks, and supplies in the breakroom and conference room
  • send and receive mail and packages through USPS and FedEx as required
  • sort and deliver mail and packages upon arrival
  • open all checks and direct them to the appropriate department for processing
  • answer all incoming calls with a friendly, positive tone, providing empathy and reassurance to customers
  • use the centralized telephone console to manage incoming, outgoing, and interoffice calls
  • relay accurate information and ensure that calls are directed to the correct individuals
  • provide general administrative tasks in support of all departments and managers as needed
  • scheduling of applicants, sourcing for recruitment, document and data entry
  • update seating charts regularly to reflect any changes
  • check and approve meetings via calendars several times a day
  • check for incoming faxes and distribute them accordingly
  • maintain records and ensure confidentiality in all administrative processes
  • event and card coordination for monthly birthday cards and yearly Christmas cards to all employees
  • supporting with Safety Council Training set up for current employees
  • run monthly billing reports and give to Managers as needed
  • also send full report at end of month to Managers and Partners
  • run active report for meetings
  • run active/inactive report once a week to make sure it is clean
  • run Unposted Freeform and AIA report 2x a month to make sure it is cleaned up
  • go over liens / notices report with managers and make sure owner info is in CE for liens and notices to be sent
  • run job cost detail report for managers, if needed
  • run PO status report to see which pick tickets have not been received from field
  • run committed cost report to investigate and clean up old cost on jobs

Job Criteria

Experience

Mid Level (3-7 years)


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