Receptionist

Mission Viejo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.00 - $24.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Paid Time Off

Tuition Reimbursement

401k

paid volunteer time

Job Description

Mission Dental Group, operating as PDS Health, is a leading dental care provider committed to delivering exceptional patient experiences and fostering a supportive work environment. This organization emphasizes a culture rooted in core values, operational excellence, and patient-centered service, collectively known as the We Believe Behavioral Framework. With a focus on creating lifelong patients through the Perfect Patient Experience (PPE) and Patients for Life (PFL) initiatives, Mission Dental Group combines advanced dental care with compassionate, hospitable service. They value diversity and inclusion, promoting equal opportunity across their workforce, aiming to build a healthier and happier community internally and externally.
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Job Requirements

High School Diploma or general education degree (GED)
prior course work or on-the-job training in dentistry, insurance, or business preferred
knowledge of office practices, technology applications, and patient insurances
energetic self-starter who sets realistic goals and meets commitments
flexible and empathetic patient advocate
data-driven decision-maker with comprehensive operational process knowledge
understanding of profit drivers and local market competition
excellent interpersonal, oral, and written communication skills
ability to handle and maintain confidentiality of patient records
self-motivated and reliable
ability to manage tasks and time effectively without compromising quality
organized and detail-oriented
professional appearance and demeanor
compliance with company policies and regulatory requirements

Job Qualifications

High School Diploma or general education degree (GED)
prior course work or on-the-job training in dentistry, insurance, or business preferred
knowledge of office practices, technology applications, and patient insurances
energetic self-starter with results-oriented mindset
flexible and empathetic patient advocate
data-driven decision-maker with strong organizational skills
understanding of financial drivers and local market
excellent interpersonal, oral, and written communication skills
ability to handle confidential patient records responsibly
ability to work independently and as part of a team
effective time management skills
detail-oriented and able to perform in fast-paced environments

Job Duties

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
support the PPE process by helping to get patients to come into the office and ensure their comfort during the visit
schedule appointments that ensure a smooth, productive day for healthcare providers
interact and communicate with patients and guests in the reception area during their wait time
answer telephones efficiently and thoroughly
complete all tasks on the front office checklist daily
post payments to patient accounts following company policies
act as subject matter expert in practice management system for patient registration and account accuracy
efficiently check in patients, obtain consents, and notify back office promptly of patient arrival
confirm all patient appointments at least two days in advance
return and resolve all patient messages from the Contact Center timely
actively participate in daily huddles, team meetings, and other required meetings
maintain professional appearance and demeanor
ensure compliance with all company policies and regulations
support clinician in patient education regarding Mouth-Body Connection
perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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