Receptionist

Mission Viejo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

paid volunteer time

Job Description

Mission Dental Group is a leading dental healthcare provider committed to delivering exceptional oral health services and patient care. With a strong emphasis on creating positive experiences for patients, the group fosters a collaborative work environment where team members can develop their skills alongside experienced professionals. Known for its dedication to community service and patient advocacy, Mission Dental Group strives to maintain the highest standards in dental care, combining advanced technology with compassionate service. This establishes the company as a trusted name within the dental industry, emphasizing both clinical excellence and patient satisfaction.

The opportunity available is for a Receptionist to join the vibrant team at Mission Dental Group. This role is crucial in ensuring patients receive a warm welcome and continuous support throughout their visit. The receptionist will be the first point of contact for patients, both over the phone and in-person, embodying professionalism, friendliness, and hospitability. The role involves managing patient appointments efficiently, supporting the Perfect Patient Experience (PPE) initiative, and fostering long-term patient relationships, known as Patients for Life (PFL). The receptionist is expected to demonstrate an approachable disposition consistently, facilitating a seamless entry process into the office and maintaining thorough communication. This position also requires subject matter expertise in practice management systems, handling patient accounts and payments, and actively participating in office operations and team meetings.

The responsibilities extend beyond administrative tasks to include patient advocacy, compliance with regulatory requirements, and supporting clinician efforts in patient education about the Mouth-Body Connection. Candidates will benefit from gaining valuable experience in a dynamic healthcare setting, with opportunities for professional growth provided by a team that encourages learning and adherence to best operational practices. The work environment at Mission Dental Group promotes respect, integrity, and community involvement, aligning with the organization’s mission to create healthier and happier team members. Compensation for this position ranges from $17.00 to $24.00 per hour, reflecting the company’s recognition of the essential contributions made by its reception staff. This is an excellent career opportunity for those looking to take the next step in their professional development within the healthcare industry while making a positive impact on patient care and operational excellence.

Job Requirements

High school diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with ability to set realistic goals and meet commitments
Flexible and empathetic with strong patient advocacy skills
Detail-oriented and organized with proficiency in computer applications
Understanding of financial drivers and ability to utilize metrics
Strong influencing and communication skills
Ability to work independently and within a team
Capacity to manage tasks and time effectively without compromising quality
Ability to maintain extreme confidentiality with patient records
Professional appearance and demeanor in line with company policies
Compliance with state, federal, and other regulatory bodies
Reliable and self-motivated

Job Qualifications

High school diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with goal-setting and commitment-meeting abilities
Flexible, empathetic, ethical, and passionate patient advocate
Detail-oriented, organized, computer proficient, and data-driven operator
Financial acumen with understanding of profit drivers and metrics utilization
Active listener with influencing skills to create mutually beneficial changes
Self-motivated and reliable team player capable of independent work
Effective time manager without compromising work quality
Excellent interpersonal, oral, and written communication skills
Ability to handle and maintain patient records' confidentiality
Organized and able to work efficiently in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience (PPE) process by helping to get patients into the office and ensuring their comfort during visits
Schedule appointments to ensure smooth and productive days for healthcare providers
Interact and communicate with patients and guests in the reception area during wait times
Answer telephones efficiently and handle all calls thoroughly
Complete all tasks on the front office checklist daily
Post payments to patient accounts in line with company policies
Serve as a subject matter expert in practice management systems for patient registration, e-check in, and maintaining accurate account information
Efficiently manage patient check-in, obtain necessary consents, and promptly notify back office of patient arrivals and relevant information
Confirm all patient appointments according to office confirmation policies at least 2 days in advance
Return and resolve all patient messages received from the Contact Center in a timely manner
Actively participate in daily morning huddles, monthly team meetings, and other required meetings
Understand business imperatives and how the role impacts office metrics
Uphold and promote the PDS Brand framework in decision-making
Support clinician efforts in educating patients on the Mouth-Body Connection
Maintain professional appearance and demeanor in accordance with company policies and address others respectfully
Ensure compliance with Company policies as well as state, federal, and other regulatory bodies
Perform other duties and responsibilities as assigned