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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Employee Discounts
Supportive team environment
Training and development opportunities
flexible scheduling
Job Description
The Eastlake Park Zoo is a well-established attraction dedicated to fostering an appreciation of wildlife and their natural habitats. Committed to inspiring the community to actively participate in conservation efforts, the Zoo offers an educational and engaging environment for visitors of all ages. As an important entity in the local community, the Zoo emphasizes safety, cleanliness, and operational efficiency to ensure a positive experience for guests. The Zoo operates across multiple departments, each contributing to the overall mission of wildlife conservation and public education.
We are currently seeking a part-time Receptionist to join our Guest Services team. Reporting di... Show More
We are currently seeking a part-time Receptionist to join our Guest Services team. Reporting di... Show More
Job Requirements
- High school diploma or equivalent
- Two forms of official valid identification
- Ability to pass criminal background and child abuse clearance
- Previous reception experience
- Excellent verbal and written communication skills
- Ability to handle conflict resolution and de-escalation
- Availability to work Saturday through Tuesday on a part-time basis
Job Qualifications
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Word and Excel preferred
- Point of sales experience preferred
- Excellent customer service skills
- Previous reception experience
- Ability to contribute positively as part of a team
- Bilingual skills considered a plus
Job Duties
- Answer phones and emails in a professional manner and routing messages as necessary
- Respond to customer inquiries/messages regarding admission rates, hours of operations, memberships, special events
- Assist with taking sales, payments, creating invoices, and supporting other departments with ticketing needs
- Operate or be trained to operate the point of sale system (Galaxy)
- Handle conflict resolution and de-escalation while remaining composed and attentive
- Communicate effectively in both group and individual settings
- Inform Managers or Leads of customer comments, complaints, or concerns
- Assist with working, operating, and executing programming and events hosted by the Zoo
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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