Receptionist

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.00 - $18.50

Work Schedule

Standard Hours

Benefits

employee engagement activities

Positive work environment

Excellent training

competitive pay

Job Description

Eastern Health Group is a dedicated family of skilled nursing facilities and rehabilitation centers committed to providing exceptional resident-centered and quality-focused healthcare services. Their mission revolves around fostering a workplace culture that uplifts and supports their staff, enabling every employee to bring their best self to work each day. Known for its compassionate care and professional environment, Eastern Health Group has established itself as a leading healthcare organization where meaningful work and teamwork converge. Employees can expect an engaging, supportive atmosphere where the goal is to improve the quality of life for residents while advancing their own careers in a rewarding setting.

Currently, Eastern Health Group is seeking a part-time Receptionist to join their team. This role embodies the organization’s values by supporting the smooth and efficient operation of the facility through providing exceptional office support. The Receptionist will be responsible for handling diverse clerical activities which include answering incoming calls, directing communications appropriately, mail distribution, coordinating office supplies, and assisting with various administrative tasks. Given that this role requires constant interaction with visitors, patients, and staff, the Receptionist will play a crucial part in creating a warm and welcoming environment that aligns with the organization’s commitment to quality and resident-centered care.

Working as a part-time Receptionist at Eastern Health Group offers more than just a job. Employees participate in regular engagement activities designed to foster positive relationships and professional growth among colleagues. The organization prides itself on maintaining a positive work environment, providing excellent training programs to help staff succeed, and offering competitive pay to reward dedication and professionalism. This role is perfect for individuals who possess strong communication skills, attention to detail, and a customer service-oriented mindset, and who wish to contribute meaningfully within a team-based, healthcare-centered setting.

Job Requirements

High school diploma or GED required or equivalent related work experience
six months to one year customer service experience or related experience performing office/clerical duties
excellent phone etiquette skills required
effective verbal and written English communication skills
demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation
highest level of professionalism with the ability to maintain confidentiality
ability to communicate at all levels of organization and work well within a team environment in support of company objectives
customer service oriented with the ability to work well under pressure
strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity
strong analytical and problem solving skills
approachable, flexible and adaptable to change

Job Qualifications

High school diploma or GED or equivalent related work experience
six months to one year customer service experience or related experience performing office/clerical duties
excellent phone etiquette skills
effective verbal and written English communication skills
demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook, Internet and Intranet navigation
highest level of professionalism with the ability to maintain confidentiality
ability to communicate at all levels of organization and work well within a team environment
customer service oriented with the ability to work well under pressure
strong attention to detail and accuracy
excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects
strong analytical and problem solving skills
approachable, flexible and adaptable to change

Job Duties

Meet physical and sensory requirements stated below and be able to work in the described environment
identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment
answer telephones or switchboard during scheduled shift
ensure phone calls are redirected to appropriate employee or department
transfer callers to appropriate voicemail when employee is unavailable
provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information
receive, sort and forward incoming mail
coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
assist in the ordering, receiving, stocking and distribution of office supplies
assist with other related clerical duties, such as copying, faxing, filing, etc., as needed