Receptionist

Santa Clarita, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer in your local community

Job Description

Mission Hills Modern Dentistry is a forward-thinking dental practice dedicated to providing exceptional care and creating a welcoming atmosphere for patients and their families. Situated in a community-focused environment, the practice prides itself on combining the latest dental technologies with a compassionate approach to oral health. The team is composed of experienced professionals who are passionate about educating patients and ensuring their comfort throughout every visit. Mission Hills Modern Dentistry places a strong emphasis on creating a Perfect Patient Experience (PPE) and fostering long-lasting relationships with Patients for Life (PFL). The organization values a collaborative work culture, where continuous learning... Show More

Job Requirements

High school diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter and results oriented
Flexible and empathetic patient advocate
Detail oriented and organized with comprehensive knowledge of operational processes
Financial acumen and understanding of local market drivers
Skilled influencer and active listener
Self-motivated and reliable
Ability to manage tasks and time effectively
Excellent interpersonal, oral, and written communication skills
Ability to handle and maintain confidentiality with patient records
Organized and able to work in a fast-paced environment

Job Qualifications

High school diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter, results oriented with ability to set realistic goals and meet commitments
Flexible and empathetic patient advocate
Detail oriented and organized with comprehensive knowledge of operational processes
Financial acumen including understanding profit drivers and market competition
Skilled influencer with active listening and observational abilities
Ability to work independently and collaboratively
Strong interpersonal, oral, and written communication skills
Ability to maintain strict confidentiality with patient records
Able to thrive in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients into the office and ensuring they are comfortable during their visit
Schedule appointments to ensure each healthcare provider has a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls efficiently and thoroughly
Ensure daily completion of all tasks on the front office checklist
Post payments to patient accounts according to company policies
Serve as a subject matter expert in practice management systems for patient registration and e-check in
Efficiently manage patient check-in, obtain necessary consents, and notify back office of patient arrivals
Confirm all patient appointments at least two days in advance per office policies
Return and resolve all patient messages from the Contact Center in a timely manner
Actively participate in daily morning huddles, monthly team meetings, and other required meetings
Maintain thorough understanding of business imperatives and impact on operational metrics
Demonstrate stewardship of the PDS Brand consistent with brand framework
Support clinicians on patient education regarding the Mouth-Body Connection
Maintain professional appearance and demeanor per company policies
Ensure compliance with company, state, federal, and regulatory policies
Perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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