Receptionist

Rio Rancho, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Disability insurance

Professional development opportunities

Job Description

Our hospital is dedicated to providing high-quality care that significantly transforms the lives of individuals living with disabling injuries and illnesses. We pride ourselves on an unwavering commitment to excellence in healthcare delivery, not just for our patients but also for our employees and the communities we serve. This dedication ensures that we continually set new standards in patient care, safety, and supportive environments. As a respected healthcare provider, our hospital emphasizes compassionate and professional service, integrating values that promote healing and community well-being. We are committed to fostering an environment where every patient and visitor feels welcomed, supported, and respected throughout their interaction with the hospital.

The Receptionist plays a crucial role in the daily operations of the hospital by serving as the first point of contact for visitors, patients, and staff. This role involves greeting visitors warmly and professionally, answering phone calls efficiently, and performing general clerical tasks that support patient care and hospital staff needs. The Receptionist is pivotal in maintaining a calm and welcoming reception area that contributes to a positive experience for all who enter the hospital. In addition to administrative support, the Receptionist ensures that safety and infection prevention protocols are observed while providing a secure environment for patients, visitors, and personnel. Working Monday through Friday from 8 am to 5 pm, the Receptionist is expected to integrate the hospital's core values into daily practices, ensuring that excellence and professionalism remain at the forefront of every interaction. This position requires a high level of organizational skill, proficiency in essential computer software, and the ability to communicate effectively with diverse individuals. The ideal candidate will be adept at managing multiple responsibilities simultaneously and maintaining confidentiality in a dynamic healthcare setting. As a key member of our hospital team, the Receptionist contributes directly to the overall efficiency and effectiveness of our healthcare services by providing reliable, courteous, and knowledgeable support to enhance the patient and visitor experience.

Job Requirements

High school diploma or equivalent
one year of receptionist experience in healthcare setting preferred
maintain acceptable driving record
current driver's license and insurability
proficiency in MS Office software including Excel, Word, Outlook, and PowerPoint
effective organizational and time management skills
effective written and verbal communication skills
critical thinking skills
ability to prioritize and meet deadlines
ability to maintain quality and safety standards
ability to maintain proper levels of confidentiality
ability to work closely and professionally with others at all levels of the organization

Job Qualifications

High school diploma or equivalent
one year of receptionist experience in healthcare setting preferred
proficiency in MS Office software including Excel, Word, Outlook, and PowerPoint
effective organizational and time management skills
effective written and verbal communication skills
critical thinking skills
ability to prioritize and meet deadlines
ability to maintain quality and safety standards
ability to maintain proper levels of confidentiality
ability to work closely and professionally with others at all levels of the organization

Job Duties

Greet visitors positively and professionally and maintain visitor registration logs
direct patients and visitors to appropriate parties and answer basic questions
answer telephone and correctly route calls via phone or paging system
perform general clerical and data entry duties
ensure reception area is maintained and clean and provide a calm environment for visitors
communicate with appropriate staff during emergency situations and drills
provide an environment conducive to safety for patients, visitors, and staff
assess risks for safety and implement appropriate precautions
comply with appropriate and approved safety and infection prevention standards
maintain regular attendance in keeping with assigned work schedule
complete required trainings as assigned
perform other duties as assigned to support overall effectiveness of the organization