Receptionist

Great Clips is a leading hair salon franchise known for delivering quality hair care services through a team-oriented approach. The company prides itself on providing an exceptional customer experience that begins the moment a client checks in and continues until they conclude their service. O'Rourke Clips LLC operates as part of Great Clips and is a family-owned business managing seven salons in New Hampshire. This locally-rooted organization is one of the largest and most established salon groups in the region, committed to growth and maintaining high standards in service and customer satisfaction. Established with the mission to create welcoming and efficient salon experiences, Great Clips combines professional hair care services with an inclusive, friendly environment that keeps clients coming back.

The Receptionist role at O'Rourke Clips LLC's Great Clips salons is vital in ensuring an inviting and seamless customer journey. The position offers an hourly wage between $14 and $15, based on experience, and actively encourages cosmetology students to apply, providing them with hands-on industry exposure and an opportunity to grow within a recognized brand. Receptionists serve as the first point of contact and play a crucial role in managing customer flow, handling transactions, and maintaining salon quality standards. This position requires a warm and engaging personality, the ability to manage multiple responsibilities efficiently, and a strong dedication to customer service excellence. Responsibilities include greeting customers warmly, guiding them through Great Clips’ innovative processes like online check-in and the Wait Time Monitor, handling payment transactions, and issuing receipts. In addition, successful candidates will have a general knowledge of retail products and the ability to make informed recommendations to customers, contributing to the salon's retail sales.

The receptionist manages communication channels by answering phones and updating customer records to ensure smooth salon operations. Maintaining the tidiness and sanitation of the front desk and lobby is also a crucial part of the role, supporting the salon’s commitment to cleanliness and safety. Additionally, receptionists assist stylists with maintaining salon cleanliness and sanitation, demonstrating a team-oriented commitment to the overall salon environment. Flexibility in scheduling is essential, especially during peak periods, along with the ability to adapt quickly in a fast-paced setting. Great Clips values employees who are proactive problem solvers, capable of efficiently and effectively resolving customer inquiries and issues to foster a positive salon atmosphere. Joining the Great Clips team at O'Rourke Clips LLC offers individuals a chance to grow professionally within a respected salon brand that values its employees and promotes a collaborative work culture focused on outstanding customer service.