Receptionist

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $38,000.00 - $45,800.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement savings plan

Paid Time Off

Volunteer time off

paid parental and caregiver leave

Job Description

Conviva Senior Primary Care is a leading healthcare provider dedicated to delivering proactive and preventive care specifically designed for seniors. As a division of CenterWell Senior Primary Care, which operates under Humana Inc., Conviva focuses on whole-person care that extends beyond physical health by addressing social, emotional, behavioral, and financial aspects that impact patient well-being. With a commitment to value-based healthcare, Conviva ensures patients receive the best care at the right time and at the lowest cost. CenterWell itself is a nationally recognized organization as the largest provider of senior-focused primary care, one of the biggest home health service providers,... Show More

Job Requirements

2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
Ability to handle high call volume and multitask while providing exceptional customer experience
Excellent customer service and phone etiquette
Knowledge of MS Office (Word, Excel, Outlook, Access)

Job Qualifications

2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
Ability to handle high call volumes and multitask while providing exceptional customer experience
Excellent customer service and phone etiquette
Knowledge of MS Office including Word, Excel, Outlook, and Access
Bilingual in English and Spanish preferred
Experience with electronic medical records (EMR) systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen preferred

Job Duties

Answer phone calls utilizing a multi-line telephone system
Ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, and transferring calls to appropriate staff
Maintain thorough records by documenting discussions, messages, and actions taken to process inquiries
Resolve patient issues through independent problem-solving aiming for first call resolution
Accommodate visitors ensuring all callers and visitors are attended to promptly, courteously, and accurately
Perform basic administrative, clerical, operational, customer support, and computational tasks
Coordinate front-desk activities to provide a welcoming and efficient patient experience

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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