Receptionist

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $23.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer in your local community

Job Description

North Park Modern Dentistry is a leading dental care provider committed to delivering exceptional oral health services in a warm and welcoming environment. Known for its patient-centered approach and cutting-edge practices, North Park Modern Dentistry prides itself on creating lasting relationships with patients through personalized care and a commitment to the Perfect Patient Experience (PPE). The practice is deeply invested in fostering a culture that promotes professional growth, collaboration, and continuous learning among its team members. Joining North Park Modern Dentistry means becoming part of a dynamic and supportive community dedicated to improving the dental health and overall well-being of... Show More

Job Requirements

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications and patient insurances
Ability to communicate effectively both orally and in writing
Ability to manage multiple tasks and time efficiently
Ability to maintain confidentiality of patient information
Reliable and self-motivated
Computer proficiency
Ability to work in a fast-paced environment
Excellent interpersonal skills
Commitment to professional appearance and demeanor
Compliance with company policies and regulatory guidelines

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in the fields of dentistry, insurance, or business
Knowledge of office practices, technology applications and patient insurances
Results oriented (energetic self-starter
sets realistic goals
meets commitments
persistent, prioritizes daily to achieve results)
Patient advocate (flexible and adaptive
empathetic
passionate
ethical)
Process focused operator (data driven decision-maker
detailed
organized and structured
comprehensive knowledge of all operational processes
computer proficient)
Financial acumen (understands profit drivers
utilizes metrics to manage
builds the financial understanding of team members and clinicians
understands local market drivers and competition)
Influencer (active listener/observer of behavior
creates a win/win need for change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to manage tasks and time effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially with patient records
Organized, detail-oriented individual able to work in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of business imperatives and how the role directly impacts metrics
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
Maintains an appropriate professional appearance and demeanor in accordance with company policies
addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned

Job Location

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