Receptionist

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k plan

Paid Time Off

Life insurance

work anniversary bonuses

Job Description

Bluegrass Center for Autism (BCA) is a well-established organization dedicated to providing specialized care and support to children and young adults on the autism spectrum. With 14 years of experience and a strong presence across four campuses in Louisville, Kentucky, including the newly opened Fern Creek Campus in January 2025, BCA has become a trusted leader in autism care and services. The center emphasizes a positive, inclusive culture where team members are valued, supported, and have meaningful opportunities for professional growth and development. BCA operates on a full-time employment model with weekday day shifts only, allowing employees to avoid night... Show More

Job Requirements

High school diploma or equivalent
prior experience in a receptionist or administrative support role preferred
strong organizational skills and attention to detail
excellent verbal and written communication skills
proficiency in Microsoft Office Suite
experience with Central Reach billing and scheduling software preferred
ability to multitask and prioritize in a fast-paced environment
demonstrated exceptional customer service skills
knowledge of autism spectrum disorders is a plus
ability to maintain confidentiality
ability to follow instructions and work under supervision
Safe Crisis Management, CPR, and First-Aid certifications (or willingness to complete training)
reliable attendance and punctuality
physical ability to occasionally lift up to 25 pounds
ability to engage physically with clients and families
flexibility to adapt to changes in client needs and schedules

Job Qualifications

High school diploma or equivalent
prior experience in a receptionist or administrative support role is preferred
strong organizational skills with attention to detail and accuracy
excellent verbal and written communication skills
proficient in using computer systems and software, including Microsoft Office Suite
experience with Central Reach billing and scheduling software preferred
ability to multitask and prioritize tasks in a fast-paced environment
demonstrated ability to provide exceptional customer service
knowledge of autism and related disorders is a plus
ability to read and interpret documents such as assessments, treatment plans, and procedural manuals
ability to write reports and correspondence in a clear and concise manner
ability to analyze complex situations and solve problems effectively
ability to interpret and apply guidelines and protocols flexibly to meet individual client needs
ability to log in to data/scheduling applications and input necessary information
Safe Crisis Management, CPR, and First-Aid certifications required (training provided if necessary)

Job Duties

Answer incoming calls, greet visitors, and provide exceptional customer service by addressing inquiries and directing them to the appropriate staff members
audit waiver notes and claims
assist with maintaining and updating client records, ensuring accuracy and confidentiality
collaborate with the clinical team to ensure timely communication and coordination of client appointments and cancellations
maintain the reception area, ensuring it is clean, organized, and stocked with necessary supplies
assist in organizing and coordinating meetings, conferences, and special events as needed
handle incoming and outgoing mail, including sorting, distributing, and preparing packages for shipment
assist with various administrative tasks such as data entry, filing, and record keeping
uphold the center's policies and procedures to ensure compliance and a safe environment for clients and staff
maintain a positive and professional demeanor in all interactions with clients, visitors, and staff members

Job Location

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