Receptionist

Torrance, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k plan

Paid time to volunteer in your local community

Job Description

PCH Smiles Dentistry and Orthodontics is a reputable dental care provider committed to delivering exceptional oral health services with a patient-centered approach. Known for its welcoming and professional atmosphere, PCH Smiles Dentistry and Orthodontics prides itself on fostering a supportive environment where both patients and team members feel valued and respected. The clinic offers comprehensive dental and orthodontic services, integrating modern technology and innovative techniques to ensure superior patient outcomes. Their team of experienced dental professionals is dedicated to educating patients on the importance of oral health and providing treatments designed to improve smiles and overall well-being. PCH Smiles Dentistry... Show More

Job Requirements

High school diploma or equivalent
Prior experience in a receptionist or customer service role preferred
Excellent communication skills
Ability to manage multiple tasks and prioritize effectively
Proficiency with office technology and practice management systems
Strong organizational skills
Ability to maintain confidentiality
Friendly and professional demeanor
Availability to work full-time
Commitment to company culture and values

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with results-oriented mindset
Flexible and adaptive patient advocate with strong ethical standards
Detail-oriented and organized process-focused operator with computer proficiency
Understanding of financial acumen including profit drivers and market competition
Strong influencer skilled in active listening and creating win/win solutions
Self-motivated and reliable with the ability to work independently and in a team environment
Excellent interpersonal, oral, and written communication skills
Ability to manage confidential patient records with discretion
Ability to work efficiently in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience (PPE) process by helping to get patients into the office and ensuring their comfort during visits
Schedule appointments to ensure smooth and productive days for healthcare providers
Interact and communicate professionally with patients and guests in the reception area during wait times
Answer telephones promptly and handle calls efficiently and thoroughly
Complete all daily front office checklist tasks
Post payments to patient accounts in line with company policies
Serve as subject matter expert for practice management system concerning patient registration and e-check-in
Efficiently manage patient check-in process, obtain necessary consents, and notify back office of patient arrivals and pertinent information
Confirm patient appointments at least two days in advance following office policies
Respond to and resolve patient messages from the Contact Center in a timely manner
Actively participate in daily morning huddles, monthly team meetings, and other required meetings
Understand business imperatives and the role's impact on operational metrics
Uphold stewardship of the PDS Brand by making decisions consistent with brand framework
Support clinicians in patient education about the Mouth-Body Connection
Maintain professional appearance and demeanor in accordance with company policies
Ensure compliance with company policies and relevant state, federal, and regulatory requirements
Perform other duties and responsibilities as assigned

Job Location

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