Receptionist

Hacienda Heights, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

paid volunteer time

Job Description

Tri-City Smiles Dentistry and Orthodontics is a distinguished dental practice committed to delivering exceptional oral healthcare and orthodontic services to patients across the region. Known for its comprehensive approach to dentistry and a warm, welcoming atmosphere, Tri-City Smiles combines advanced technology with personalized care to create an outstanding patient experience. The practice emphasizes continuous learning and professional growth for its team members, providing an environment where professionals at all levels can thrive. As a part of this team, employees are empowered to contribute to the overall mission of improving patient health and satisfaction while fostering a collaborative and supportive workplace... Show More

Job Requirements

High school diploma or GED
Prior course work or training in dentistry, insurance, or business preferred
Knowledge of office practices and patient insurance processes
Strong communication and interpersonal skills
Ability to handle confidential patient and financial information
Proficiency with practice management systems
Ability to multitask efficiently and maintain organizational skills
Professional appearance and demeanor
Compliance with company and regulatory policies
Reliable and self-motivated individual capable of working independently and as part of a team

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with results-oriented mindset
Flexible and empathetic patient advocate
Detail-oriented, organized, and process-focused operator with strong computer proficiency
Financial acumen and understanding of profit drivers and metrics
Strong influencing and active listening skills
Self-motivated and reliable, capable of independent and team work
Excellent interpersonal, oral, and written communication skills
Ability to handle and maintain extreme confidentiality of patient records
Skilled at managing tasks and time effectively in fast-paced environments

Job Duties

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience process by helping to get patients into the office and ensuring their comfort during visits
Schedule appointments to facilitate a smooth and productive day for healthcare providers
Interact and communicate respectfully with patients and guests in the reception area
Answer telephones promptly and handle calls efficiently and thoroughly
Complete all tasks on the front office checklist daily
Post payments to patient accounts according to company policies
Serve as a subject matter expert in the practice management system regarding patient registration, e-check in, and account accuracy
Efficiently check in patients, obtain necessary consents, and notify back office of arrivals and relevant patient information
Confirm all patient appointments at least two days in advance per office policies
Return and resolve all patient messages from the Contact Center in a timely manner
Actively participate in daily morning huddles, monthly team meetings, and other required meetings
Maintain a thorough understanding of business imperatives and the role's impact on metrics
Demonstrate stewardship of the PDS Brand through consistent decision-making aligned with the brand framework
Support clinician efforts in patient education regarding the Mouth-Body Connection
Maintain professional appearance and demeanor and address others respectfully
Ensure compliance with company policies and relevant state, federal, and regulatory requirements
Perform other duties and responsibilities as assigned

Job Location

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